Protection Plan Program Specialist

Overview

At Steele Auto Group, work is more than a job. It’s a chance to inspire positive impact through every interaction, every vehicle, every journey. Our people are at the heart of it all, because everything we do is driven by you : your passion, your purpose, your potential!

What You’ll Do

Join Steele Auto Group as our Protection Plan Program Specialist. You’ll keep our Aftersales Finance & Insurance program running smoothly and make a real impact every day. As Steele Auto Group’s new Protection Plan Program Specialist, you’ll provide essential support across multiple dealerships, managing data, administrative tasks, and customer engagement to ensure accuracy, efficiency, and a seamless experience for every customer. This opportunity is suited to someone who enjoys organization, working with data and systems, and playing a key support role within a growing program. You will collaborate with internal teams, connect with customers, and help keep processes moving smoothly behind the scenes.

Compensation : $40,000 - $45,000, based on experience and capabilities.

Location : Flexible blend of in office and remote work, as required.

What You’ll Be Doing

• Enter and maintain accurate customer, contract, and deal data across systems including PBS and First Canadian logs
• Support reconciliation between sold deals, referrals, and reporting tools
• Facilitate the signing of protection plan contracts and manage the follow-up process for all outstanding items
• Communicate professionally with customers by email, text, and phone
• Review customer engagement in PBS and determine next steps, including calls or lead transfers
• Build and manage follow up lists for aged leads, lease end customers, and prior Aftersales clients
• Review campaigns and guides prior to launch to ensure links, forms, and flows are working correctly
• Track Aftersales deals and referrals, flagging gaps or missing information to the Aftersales FI Leader
• Other duties as needed from Management

What You Bring

Automotive, finance, or dealership experience is an asset, but not required.

Why This Role Matters

Your work, as the Protection Plan Program Specialist, directly supports the success of our Aftersales program and helps create a seamless experience for both customers and dealership teams. You’ll contribute directly to the success of our team, building skills, and expertise while supporting a growing, evolving program.

Why You’ll Love Working With Steele Auto Group

At Steele Auto Group, you are joining more than a workplace. You are becoming part of a community that values growth, recognizes effort, and supports you in building a career you are proud of.

Role

We believe in rewarding hard work and supporting the whole person. Our Total Rewards package is designed to help you thrive physically, financially, and emotionally. Depending on your role and employment type (full-time, part-time, or term) eligible employees may have access to all, or some, of the following :

Please note that while we strive to post accurate compensation information, some external websites may display salary estimates that are not provided or verified by Steele Auto Group. We look forward to discussing accurate, role-specific compensation details with candidates selected to move forward.

At Steele Auto Group, your contributions are valued, your development is supported, and your potential is encouraged. We are proud to promote from within and foster a fair, inclusive, and opportunity-rich workplace. If you are contacted for an interview and require accommodation at any stage, please let us know. We are here to support you. Learn more about us at www.steeleauto.com

Applying

Applying Is As Easy As 1, 2, 3

In 2 minutes the Steele Auto Group career world is right at your fingertips!

We can’t wait to meet YOU!

#J-18808-Ljbffr