Security Analyst

At CDW we make it happen together. Trust connection and commitment are at the heart of how we work together to deliver for our customers. Its why were coworkers not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where were headed. Were proud to share our story and Make Amazing Happen at CDW.

Join our Automation Engineering team as a SecOps Analyst and help design build and maintain automation workflows that drive efficiency and strengthen our cybersecurity operations. Youll collaborate with experienced engineers leverage industry-standard tools and contribute to impactful improvements across our security processes.

Key Areas of Responsibility

• Monitors and resolves support requests. Escalates unresolved issues to senior team members and / or manager(s)
• Performs deep analysis of the operating system. Handles Cyber incidents system crashes and bug fixes. Handles troubleshooting packets captures configurations restoring from back up and repair for appliances networks infrastructure and other system issues. Issues may multiple interactions with clients and / or vendors to resolve
• Identifies efficiencies and improvements in workflow thus reducing false-positives in client environments
• Performs root cause analysis and collaborates with Consultants and other Analysts to solve repetitive system performance or configuration problems
• Provides technical knowledge transfer to clients and internal department on low complexity problems
• Identifies records and escalates service performance trends anomalies and SLA breaches to senior leadership
• Applies Trusted Advisor techniques to build up client trust and influence loyalty
• Provides mentorship and guidance to less senior resources as a trusted advisor in the application of Sirius methodologies and the use of tools and templates to troubleshoot client requests
• Attends training sessions or shadowing activities and obtains industry related certifications as determined by the Manager

Education and / or Experience Qualifications

Required Qualifications

Pay range : $ 33.34 - $ 46.46 hourly depending on experience and skill set

Current Opening : Thispostingreflectsacurrentlyavailable position within our organization for which we are actively recruiting.

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business government education and healthcare customers in the United States the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together we unite. Together we win. Together we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race color religion sex sexual orientation gender identity national origin disability status protected veteran status or any other basis prohibited by state and local law.

CDW is committed to fostering an equitable transparent and respectful hiring process for all applicants. During our application process CDWs goal is to get to know you as an applicant and understand your experience strengths skills and qualifications. While AI can help you present yourself more clearly and effectively the essence of your application should be authentically yours. To learn more please review CDWs AI Applicant Notice .

Required Experience :

IC

Key Skills

Council,Downstream,Laboratory,Bakery,Corporate Development

Employment Type : Full-Time

Experience : years

Vacancy : 1