Application Support & Training Specialist – HVAC / R

Application Support & Training Specialist – HVAC / R

Location : Brantford, ON │ Travel : 30%

Job Summary

We are seeking a technically skilled HVAC / R professional with a passion for customer support, training, and business development to join our team in Brantford, ON. This role bridges technical expertise with customer engagement by ensuring Copeland products are applied effectively while advancing industry knowledge through training initiatives.

Key Responsibilities

• Deliver best‑in‑class application support to OEMs, wholesalers, contractors, and end users.
• Provide detailed technical solutions for product application, performance, and troubleshooting.
• Investigate product application and quality issues, identify root causes, and recommend solutions.
• Perform and verify compressor inspections, controls, and equipment selections using Copeland tools.
• Make technical recommendations, challenge conventional thinking, and support business cases.
• Serve as an expert in compression technologies and Copeland products.
• Understand customer needs and identify and communicate opportunities.
• Deliver annual training calendar aligned with sales, marketing, and technical services objectives.
• Create and deliver comprehensive training programs, including multi‑full day courses on product, integration, installation, and service training for internal and external audiences.
• Ensure training programs remain current, relevant, and measurable through customer feedback and engagement metrics.
• Support the Copeland Technical Specialist (CTS) program, including communication and development of graduates.
• Travel to customer sites, wholesalers, OEMs, and training facilities across Canada and the U.S. to deliver training sessions and participate in professional development programs.

Qualifications & Competencies

Required

Preferred

Equal Opportunity Employer

Copeland is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of discrimination or harassment.

If you have an accommodation need, please contact Human Resources or Accessibility.Canada@Copeland.com to make appropriate arrangements.

No calls or agency requests please.

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