• 100% Onsite 5 days business hours support
  

• 3-5 Years
  

• Desktop Management - Infrastructure Services (IS)
  

• ITIL Processes
  

Responsibilities / Job Description:

• Configure administer and manage workstations including laptop and desktops.
  

• Provide onsiteremote support to end users for their technical issues related to their end points.
  

• IMAC requests and desk moves.
  

• Hardware breakfix including warranty support with vendors.
  

• Logistics around receiving and deploying hardware parts or peripherals (i.e. mouse)
  

• Audiovisual collaboration and printer support and escalation to vendors as required.
  

• Provide Tier 3 support to End Users and VIP User support.
  

• Provide technical support for new product implementation through ICT process for hardware and software
  

• Assist in inventory and lifecycle management of devices working with IT Store and Asset Management team.
  

• Malware support will be a coordinated effort between SOC and ServiceDeskEUC Services team.
  

• Thorough knowledge of ITIL Processes
  

• Experience working with any service management tools like ServiceNow Remedy etc.
  

• Onsite position at Sarnia ON (No Hybrid)
  

• Should have valid driving license as the position requires travel to other Eastern Canadian locations.
  

Required Skills:

BASEL

Key Skills
Mac Os,Active Directory,Desktop Support,Computer Networking,Mobile Devices,Windows,Remote Access Software,SCCM,Help Desk,Operating Systems,Remedy,Troubleshooting
Employment Type : Full Time
Experience: years
Vacancy: 1