Parts Manager

Job Description

Job Description

Overview :

We are seeking a dynamic and experienced Parts Manager to oversee, lead, and coordinate parts activities with a focus on delivering exceptional customer service. This role is responsible for the day-to-day management of the parts team in a dealership organization. The successful candidate will foster a friendly and collaborative environment that encourages learning and growth.

Key Responsibilities :

Lead all Parts Department processes to ensure internal and external customer satisfaction.

Provide customer-focused product support.

Drive parts sales efficiency.

Ensure departmental profitability and overall department performance.

Market, plan, and initiate all parts department functions.

Assist with the attraction, retention, and effective engagement of department personnel.

Qualifications :

Minimum of 3-5 years experience in Parts Department operations, with experience in leading and developing others.

Exemplary customer service skills.

Currently holding a Parts Manager role or a senior Parts Technician looking to guide significant growth and development of a department.

Knowledge and familiarity with heavy duty, truck or ag equipment parts.

Results-oriented with a strong work ethic.

Positive attitude and empathetic nature.

Excellent communication and analytical skills.