Tenant Services Coordinator

SUMMARY

TheTenant Services Coordinatorsupports BGIS clients by coordinating the delivery of small-scale maintenance projects workspace changes design services and office position is also responsible for coordinating the resolution of tenant issues related to the delivery of tenant service projects. Theyare alsoresponsible for assembling the scope and specifications tendering financial administration and monitoring contractor performance for tenant service and base building projects.

KEY DUTIES & RESPONSIBILITIES

• Receive process and validate service requests received by telephone e-mail and personal visits and maintain service call / work order tracking as required
• Co-ordinate BGISand subcontracted forces to deliver required tenant services within the scope of the position
• Provide assistance and support to Facility Managers with respect to the delivery of small-scale tenant service projects by determining skills required assisting with selection of contractors monitoring performance budget quality control and assigning work
• Review contract work report any discrepancies to Facility Manager and request Purchase Orders
• Proper interpretation of client work processes workplace culture and policies is essential for effective Tenant Services delivery
• Other duties as assigned

Knowledge & Skills

• High school completion plus a specialized technical or business course
• More than one year up to three years of job-related experience
• Superior client management/customer service skills
• Effective Interpersonal skills with an emphasis on communication (verbal/written)
• Knowledge of project delivery and tendering processes
• General knowledge of commercial building systems and/or construction
• Strong organisational coordination and documentation skills with the ability to multi-task
• Ability to work independently
• Ability to interpret contracts as required
• Proficiency with CAD will be considered an asset
• Specific experience and skill related to the assignment facility management churn facility infrastructures client industry sector government sector etc.
• Proficient with MS Office and email software

Licenses and/or Professional Accreditation

• Valid drivers license (as required)