Analyst, Product Delivery
Smart Energy Water
Calgary Canada onsite 5 days a week
Visit our website : www.sew.ai
Full time permanent
About SEW
Smart Energy Water (SEW) is the leading provider of cloud-based digital platforms that empower global energy, water, and gas providers. Our innovative AI-, ML-, and IoT-powered solutions deliver world-class Customer Experience (CX) and Workforce Experience (WX) platforms—helping billions of people Engage, Empower, and Educate themselves to save energy and water.
Quick Highlights :
- 420+ global clients across the U.S., Europe, Canada, Australia, the Middle East, and Asia Pacific
- 1,550+ employees and growing rapidly
- Millions of users engaged monthly
- 150+ industry awards and global recognition from Forbes, Wall Street Journal, and LA Times
Searching for your dream job? We are a true global company that values building meaningful relationships and maintaining an enthusiastic work environment while fostering innovation and creativity. At SEW, we believe that everyone contributes to our success, and in return, we provide opportunities for them to learn new skills and build a rewarding professional career.
Responsibilities
Analyze business and technical data to support product decision-making and implementation mappingAuthor clear, concise, functional, and technical documentation, including user story, API specifications, process flows, and data mappingsCollaborate with product managers, delivery leads, and the product engineering team to refine requirements and test scenariosAssist with validating payment workflows and transaction data integritySupport integration planning and QA with client data and test scenariosCollaborate with SEW’s Product and Engineering teams to fill feature gaps, address defects discovered in UAT, and complete necessary data migrationBuild dashboards and reports to support go-live success and post-implementation analysisOverall Experience
3–5 years of experience in a product analyst, business analyst, or implementation analyst role in a SaaS environmentUnderstand how to prompt and use AI toolsJIRA and related toolsStrong proficiency in SQL, Excel, and / or BI tools (e.g., Power BI, Tableau)Excellent technical writing and documentation skillsFamiliarity with REST APIs, JSON, and integration patternsExperience with payment solutions and financial data is highly preferredUtility background is a plusBonus : Experience working with utility billing systems or ERP platformsSolid background in managing technical software product / application and integration implementationsExperience in software development / network architecture / security protocolsSound working knowledge of Microsoft Office, Visio, and Microsoft Project-RequiredPossess a general understanding of the appropriate domain technologies and processes (e.g. document management, change management, schedule management, etc.)Business Skills Required
Ability to plan, organize and manage multiple technical projects simultaneouslyStrong ability to track and forecast project financialsSuperior professional presence with excellent verbal and written communication skillsExcellent time management and organizational skillsMust be versatile to manage project stakeholders and a background in developing and maintaining effective communication with executive level stakeholdersStrong interpersonal skills and ability to deal effectively in a team environmentStrong group facilitation, mediation and conflict resolution skillsHighly process driven and detail oriented. Ability to gather requirements and manage detailed project timelines; Able to operate independently on integration initiatives and coordinate work streams across distributed teams.Aptitude and ability for learning new technologies and highly complex systems quicklySelf-motivator with strong communication skillsBachelor of Arts or Bachelor of Science from an accredited university. Master’s degree preferred. Coursework in analytical or critical thinking-intensive subjects (Relevant degrees : Computer Science, Mathematics, Management Information Systems, Industrial Engineering, Engineering Management, etc.)" SEW is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law ."