Bilingual Cloud Sales Operations Specialist

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a with a high priority on your personal and professional growth.

Your Opportunity

BDO Canada is looking for a Bilingual Cloud Sales Operations Specialist to join the BDO Consulting Operations team and own the following responsibilities :

Leverage your ability to contribute to a fast-paced Cloud sales cycle, focused on acquiring, onboarding and supporting our expanding customer base

Providing pre-sales pricing and subscription support to BDO employees and customers on Microsoft CSP and Cloud based Solutions, providing excellent customer service

Participate in inbound sales activities

Develop key knowledge of MS licensing programs

Provide training and support to internal and external customers on Microsoft 365, Dynamics 365 and BDO Cloud offerings, including issues with configurations and implementations

Act as a point of contact for new or existing clients and for the sales lifecycle, including preparing proposals, change orders and onboarding of new clients

Processing and tracking orders, client invoicing and reconciliations while working closely with other billing team members to ensure accuracy

Development of sales propensity models, forecasting sales reports and opportunity tracking

Develop tools, processes and research information necessary to evolve cloud operations

Help drive programs that complement and extend the effectiveness of primary sales activities

Prepare documents and report implementation status to engagement manager including monthly reporting on key winnings, losses, issues, barriers to success and activities executed

Additional administrative support and participation in special projects as required

How do we define success for your role?

You demonstrate BDO's core values through all aspect of your work : Integrity, Respect and Collaboration

You understand your client’s industry, challenges, and opportunities; client describe you as positive, professional, and delivering high-quality work

You identify, recommend, and are focused on effective service delivery to your clients

You share in an inclusive and engaging work environment that develops, retains & attracts talent

You actively participate in the adoption of digital tools and strategies to drive an innovative workplace

You grow your expertise through learning and professional development.

Your experience and education

Candidates have completed an undergraduate degree in Computer Science, Math, IT Management, Business, OR a strong interest in technology with a willingness to learn and transition into a technology-related field

You have 3-5 years of combined work experience and experience working in a professional service firm

Proficient in MS Office Applications, and intermediate to advanced level proficiency in Excel (Must know formulas and macros)

You are passionate about cloud technology and have a willingness to learn new technologies

You have practical knowledge of professional, effective telephone techniques and customer care

You have excellent written and verbal communication skills

You have strong problem solving skills and attention to detail

Attention to Detail Test : To demonstrate your keen eye for detail, please include the phrase 'Cloud Scrum 2023' at the beginning of your cover letter or resume. Applications without this phrase may not be considered

You enjoy improving and taking ownership of processes

You are able to prioritize with the flexibility to manage multiple tasks and variable workload

Strong verbal and written skills in French and English

The following are considered an asset :

Experience in a previous business operations, customer service and / or sales capacity

Experience with Microsoft or Cloud platforms

Experience with Finance and Line of Business systems

Understanding of IT and software business landscape