Scrum Master

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance‑led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We are looking for a Scrum Master to lead one or more Agile teams as part of the Contact Billing program.

What you’ll do here:

• Create a culture of collaboration and support within the squad.
• Encourage and enable squad members to seek out new opportunities to improve squad interaction and problem solving.
• Act as a responsible servant of the squad and facilitate planning, squad learning in the form of reviews and retrospectives, and process adaptation to ensure quality squads/solutions.
• Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand‑ups, etc.).
• Be responsible for removing obstacles preventing a squad from completing the work negotiated for a given sprint.
• Monitor and report on daily activities, including squad velocity and sprint/delivery progress.
• Mediate in general conflicts of objectives between squad members (high technical quality) and the product manager (more functionality).
• Be a subject matter expert in Agile methodologies and practices.
• Plan and execute all aspects of projects within scope, time, budget and quality, in accordance with the Agile framework established for the team or department.

What you bring to the table:

• Bachelor’s degree in administration, computer science, management or equivalent.
• Minimum of 5 years of experience as a Scrum Master.
• Very good knowledge of Agile.
• Good knowledge of Jira.
• Agile certification, an asset.
• Knowledge of Guidewire Billing Center, an asset.
• Knowledge of Contact Billing application and/or billing domain, an asset.
• Knowledge of Jenkins, CI/CD Pipelines, an asset.
• Knowledge of Confluence, an asset.
• Knowledge of GitHub, an asset.
• Knowledge of product approach, an asset.
• Knowledge on continuous improvement frameworks, an asset.
• Bilingualism (French and English) – Need to interact on a regular basis with colleagues across the country.
• No Canadian work experience required however must be eligible to work in Canada.

Profile sought:

• Ability to manage time and priorities
• Team player
• Good communication skills (spoken and written)
• Analytical mind
• Adaptability to change
• Customer orientation
• Initiative
• Leadership

#LI‑Hybrid

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in‑person interactions.

Working here means you’ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee‑led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity‑deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact’s commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.