Job Description
Job Description
Salary : CA$60,000-CA$80,000
Junior IT Service Technician (Tier I)
Smartt is in search of a Junior IT Service Technician to join and grow with our team. If you are an impeccable professional, love all things technology, genuinely love working with people, dont shy away from a challenge, and have a keen mind that is ready to apply your deep expertise in a variety of challenging client environments, then we want to hear from you!
About the Role
The ideal Junior IT Service Technician cant wait to get their hands on a technical problem and wont let go until they have found the answer. They have technical chops that they want to deepen, are a people person who wants to WOW clients every time they provide support, and are comfortable speaking about end-user technology challenges. They believe deeply in accountability and doing what they say and want to grow.
The successful candidate will be responsible for deploying, configuring, managing, scaling and troubleshooting corporate client IT needs, including network, hardware and software on and off-site across a variety of platforms, systems, services, tools, and technologies.
The successful candidate will have the opportunity to develop into a "T Shaped Professional" with a general IT knowledge and deepening subject matter expertise.
Whats in it for you?
- $60,000-$80,000 Salary (adjusted with commensurate experience)
- 15 paid holidays per year (and plenty of flexibility and support)
- BC Statutory holidays
- Flexible schedule and work location
- Extended health and dental benefits
- Free Internet connection at home
- Sponsored & paid education plan so you learn and grow
- Sponsored & paid technology fund so you can get great gear!
- Weekly team lunches, team events, and outings
What will you be doing?
Provide service & helpdesk for various Managed Service ClientsManage, secure, troubeshoot, and provision / deprovision accounts, systems, network equipment and services from client premise, to edge to core to cloudCentralize, automate, optimize, and scale services wherever possible and necessary and develop SOP's, MOP's, JobAids & DocumentationContribute to client budget in support of Account Manager (FlexHours) including coordinating with internal Smartt teamContribute and maintain an effective Project Backlog of recommendations that add value to the client, and upsell valuable servicesKnow and recommend Smartt services, collaborate with internal / external stakeholders, and contribute to IT StrategyFollow established best practices, procedures, etc. at the recommendation of senior Client LeadsRecommend technical improvements to senior team membersMonitor and respond to emergency support request within our SLA guidelinesCreate and contribute to monthly reports and projectsBe accountable for logging & fulfilling billable hours on a daily, weekly, monthly, and yearly basis while adhering to vendor and internal Smartt best practices.Complete responsibilities according to our Principles and SLA'sWhat qualifications are we looking for?
Bachelors degree in Technology, or post-secondary technical education1+ Years experienceInternet standards and protocols : IP Stack / IP routing & switching / VPN Config / DNS / MailIn-depth knowledge of firewall and VPN setup and configurationVMware Virtual Servers configuration, maintenance, migrationWindows Server 2003-2019 configuration, maintenance, migrationAzure and AWS cloud configurations, best practices and production deploymentsUnix / Linux Servers configuration, maintenance, migrationExcellent written and verbal English communication skills with a minimum language proficiency of C1 (CEFR / 7.0 (IELTS) or equivalentWell-developed interpersonal skillsExcellent problem solving and conflict resolution skillsValid BC driver's licenseSchedule :
8 hour shiftMonday to Friday (08 : 00 - 17 : 00)On callWeekend availabilityHybrid work arrangement (requires weekly in-office presence)Ability to commute / relocate :
Burnaby, BC V5C 6N3 : reliably commute or plan to relocate before starting work (required)Reliable commute to client sites on a daily / weekly basis (required)What we give bonus marks for?
Previous experience with an MSP, TSP or ITSMProgramming Proficiency (C, Java, PHP, Node.js, etc.)Database Administration (Oracle, MySQL, MSSQL)Azure and AWS cloud configurations, migration, best practices and hybrid deploymentsLLM or Copilot lab or production knowledgeProven experience implementing ITIL across organizationProven IT Service Management experience for environments with 50+ employeesAbout Us
Smartt is a total service provider and the single point of accountability for all things Digital. We combine Thinking, Talent, and Technology to help client break barriers and orbit higher.
We combine expertise in branding, web development, digital marketing, and IT Services to deliver measurable results for our clients. Our team members are cross-functional, technically proficient, and success-oriented professionals that create digital solutions that scale.