Product Liaison

PRIMARY DUTIES AND RESPONSIBILITIES:

• Liaison between the business, IT and other relevant departments / teams from a Genesis end user experience prespective.
• Participate in product rollouts to design and develop the onboarding of internal user teams, including existing and new features, receive feedback, and collaborate with teams to continue the evolution of the user onboarding experience.
• Holds regular meetings with the Product Manager to review and discuss user experience and ways to improve.
• Responsible for creating and maintaining SOPs, process maps and other relevant process improvement tools related to the product user experience.
• Develops training and learning tools to support user workflow with different levels of experience.
• Gathers training and support requirements from internal teams to scope the work associated with the roll out of products.
• Work with the Product Manager and other relevant teams to gather and incorporate feedback, where appropriate, in the user onboarding experience of product(s).
• Support the BA’s in educating them on the ask and requirements gatherings.
• Support the OGS team in understanding Business needs/requirements
• Participate in scrum meetings/Grooming sessions/Design sessions
• Review of GCS documentation and or support program managers going through the GSC document
• Collaborate with the project management team with migration projects and new launches.
• Review user stories going into sprint and or completed sprints to ensure knowledge and understanding of each build to better train associates.
• Support other Products with Business knowledge i.e. attending Avidity Health meetings to ensure that Business knowledge is present.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

• Completion of a Bachelors’ degree program or equivalent combination of experience and education of at least 3-5 years in a related field

• Knowledge of biologics, specialty drugs or the pharmaceutical industry is preferred

• Broad training in fields such as business administration, operations, continual process improvement, and quality

• 3-5 years of experience in the healthcare sector, preferably in patient support programs

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

• Strong ability to adapt to change and desire for changing priorities and variety in their work

• Customer and results focused

• Demonstrates strong interpersonal and partnership skills

• Strong verbal and written communication with the ability to communicate within cross-functional/organizational teams

• Ability to work independently and in a team environment

• Strong time management skills and multi-tasking abilities, ability to prioritize, organize and plan work

• Ability to effectively cope with change, and can decide and act without having the total picture

• Models a professional and responsible demeanor at all times

• Excellent proficiency with all Microsoft Office applications

• Bilingualism an asset

• Able to respond/react with appropriate urgency/professionalism and make decisions under pressure

• High level attention to detail

• Positive, team-oriented attitude and approach to getting work done

• Advanced ability to learn and understand new systems and software

What AmerisourceBergen offers

We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Schedule

Full time

Affiliated Companies:

Affiliated Companies: Innomar Strategies

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

COVID-19 Vaccine Policy

As of October 18, 2021, AmerisourceBergen requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen’s policy and process to apply for an exemption/accommodation.

Accessibility Policy

AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.