Call Centre Manager

Our collaborative energetic and friendly managers contribute to the success of our stores. At NAPA we believe that an excellent manager is distinguished by their leadership skills open-mindedness and active engagement. Our store team members are kind hard-working humble and proud to work at NAPA. They deserve managers who will run things efficiently optimize practices create synergy and prioritize safety.

In this key role you will:

• Provide excellent customer service and support sales growth by working with the stores team the sales representative and the regional management team
• Promote a culture of respect accountability collaboration and teamwork. Help recruit and train your team members keep them motivated and ensure their health and well-being
• Manage coach and guide a team of call center agents
• Work with store managers District Managers and salesmen to increase customer usage of the Call Centre
• Use reports and KPIs to improve the customer experience
• Meet district level sales numbers

Qualifications :

To join our team you need:

• At least 57years of experience in the business-to-business (B2B) industry or in-store operations including 3years in a personnel management position where you were responsible for financial performance
• College diploma or other degree in business administration or equivalent work experience
• Knowledge of the automotive OR heavy vehicle aftermarket industry (asset)
• Strong communication organizational and problem-solving skills
• Proficiency in Microsoft Office Suite
• Previous Service Centre experience an asset

Additional Information :

We offer a range of attractive benefits and corporate discounts as well as training throughout your career to support and guide your professional development.

UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences experiences knowledge self-expression unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women visible minorities and people with disabilities. By valuing a diverse workforce we ensure that our hiring practices are fair and equitable.

Remote Work :

No

Employment Type :

Full-time

Key Skills
Corporate Paralegal,Car Driving,Design Engineering,Electrical Controls,Consultancy
Experience: years
Vacancy: 1