Remote Customer Service Representative (Entry-Level)

About Us

We’re more than an insurance organization — we’re a community built on purpose . For over six decades , our mission has been simple : to help families protect their futures while empowering ambitious individuals to create fulfilling, flexible careers.

Our foundation is built on integrity, growth, and people . We believe success happens when motivated individuals are supported, challenged, and trusted to reach their full potential. That’s why we’ve created an environment that encourages learning, rewards hard work, and values teamwork above all.

By partnering with unions, associations, and local organizations across North America, we’ve earned the trust of thousands of families who rely on us for lasting financial protection. As our reach expands, we’re looking for driven, compassionate professionals who want to make a difference while building a meaningful career.

Your Role

As a representative, you’ll be the connection between our organization and the families we serve . Your responsibility is to ensure each client understands their benefits and feels confident about their coverage — all while delivering exceptional service and genuine care.

You won’t be cold calling or working from a script. Instead, you’ll focus on education, clarity, and trust , helping families make informed decisions about their financial well-being. Every conversation is an opportunity to make a lasting impact.

What You’ll Do

Communicate with clients to review benefits and provide clear explanations

Guide families through updates, options, and claims with empathy and professionalism

Follow up consistently to maintain trust and ensure satisfaction

Collaborate with leadership to enhance processes and client experience

Take part in ongoing training and mentorship to strengthen your skills

Who You Are

A strong communicator who connects easily with people

Dependable, organized, and comfortable working independently

Motivated to grow personally and professionally

Tech-savvy and adaptable in a remote work setting

Legally eligible to work in Canada or the United States

Experience in customer service, sales, or insurance is an advantage but not required — we’ll teach you everything you need to succeed.

What You’ll Gain

Remote flexibility — work from anywhere with a supportive online environment

Weekly pay and performance bonuses to reward your effort

One-on-one mentorship and step-by-step training from proven leaders

Real opportunities for advancement and leadership development

A collaborative culture built on growth, purpose, and community

The satisfaction of helping families achieve peace of mind every day

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