Claims Adjuster (Auto)

Overview

Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

Launch your new career in Damage Insurance today!

Are you looking for a new and exciting professional challenge? Join a true Canadian company that values the talent, ambition and development of its employees.

We offer you an exciting career in loss adjustment, where every day brings its own challenges and opportunities. We are open to unlicensed candidates. Best of all? You’ll be paid during your training!

This training will prepare you for your claims adjuster’s license, recognized by the Autorité des marchés financiers (AMF). By the end of the program, you’ll be ready to pass your exams and start your career with confidence and competence.

What can you expect from this role?

• Reporting to the Team Leader, you’ll be responsible for investigating and settling automobile claims
• Provide prompt, courteous, accurate and fair claims service to all customers, internal and external
• Manage auto telephone claims until resolution
• Fully explain the claim process to all customers in a way they will easily understand
• Confirm whether claims are covered under a customer’s policy
• Ensure all claims are promptly investigated
• Work with the customer and preferred vendors to determine the best way to resolve the claim.
• Maintain detailed file records by entering pertinent data into the appropriate systems
• Process claims payments within your authority level
• Initiate salvage and subrogation procedures on assigned claims.
• Achieve the targeted number of assigned claims per year, while living our core values and meeting competencies.

What do you bring to the role?

• AEC or College Diploma is needed
• Individuals who are in the process of obtaining their insurance license will also be considered for this position.
• Experience handling automobile with a good understanding of terminology and auto policies
• Previous customer service is a definite asset.
• Excellent keyboarding skills and ability to navigate through numerous screens and systems quickly and easily.
• Professional, friendly, and courteous in all interactions, whether with customers or co-workers.
• You perform well in a busy operation and remain calm under pressure.
• Excellent written and verbal communication skills
• Bilingual (French and English).

High degree of proficiency with English and French is required to service customers, both internal to the company and external, across Canada.

Salary Range: $45,000 - $82,100

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work ® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contactingaccessibility@economical.com.

Background checks

This role requires successful clearance of background checks (including criminal checks and leadership references).