Implementation Management, Senior Specialist (1-year contract)

Implementation Management, Senior Specialist (1-year contract)

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life.

But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, and high-performance application developers?

We want to hear from you.

The Implementation Management, Senior Specialist will be responsible for managing the planning and delivery of technical implementations of Interac products and services, in collaboration with the project teams at client organizations.

Utilizing ITIL and project management best practices, you will work closely with other units within the organization, vendors, and with external customers to ensure a successful onboarding, and ensure the effective transition and hand-off from project implementation to day-to-day operations support by following standardized implementation processes, minimizing operational risk and delivering on the customer’s business requirements.

You will need to have the right mix of technical and project management skills to help successfully deliver complex initiatives.

You’ll be responsible for :

Leading onboarding and technology implementation projects and supporting clients with technical and operational readiness.

Managing a set of diverse functional relationships with internal stakeholders, customers, and vendors to ensure stakeholder requirements are understood and met

Setting expectations for successful project delivery and ensuring escalated issues are resolved in a timely manner

Providing early sales cycle support to Client Solutions including facilitating education on existing or new products and features and ensuring alignment / support of internal resources in these efforts.

Building working partnerships with the Product and Technology teams, in support of client onboarding and implementation of new features.

Incorporating project management best practices and following standards set by the Client Support and Delivery Teams.

Providing program and project dashboard reporting to view an accurate, consistent picture of project interactions, milestones, status and risks.

Ensuring an effective transition from project implementation to day-to-day operations management and support.

Contributing to Continual Service Improvement practices, creating and maintaining value for customers through better design, introduction and operation of services, linking improvement efforts and outcomes with strategy, design, transition and operation of the services.

Identifying new opportunities to streamline / develop new processes, adapt new tools and best practices to drive implementations excellence and knowledge management.

You bring :

5+ years experience in project management, operations and technology management, including work with the service life cycle (Strategy, Design, Transition, Operation and Continuous Service Improvement).

5+ years of experience in a client-facing role.

Experience managing multi-disciplinary and cross-functional teams with considerable decision-making autonomy.

Experience maintaining good working relationships with vendors, demonstrating strong negotiation skills, the ability to keep the focus on priority issues, and balancing process vs. flexibility.

Demonstrated experience identifying continuous improvement opportunities to streamline and standardize processes.

Extensive direct experience with ITIL and project management best practices.

Experience in financial management : managing project budgets and collecting and reporting metrics, as required.

Experience in payments systems : POS, banking machines and financial systems would be a definite asset.

Experience with web, e-Commerce and mobile technologies would also be an asset.

How we work

We know that exceptional people have great ideas and are passionate about their work.Our culture encourages excellence and actively rewards contributions with :

Connection : You’re surrounded by talented people every day who are driven by their passion of a common goal.

Core Values : They define us. Living them helps us be the best at what we do.

Compensation & Benefits : Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.

Education : To ensure you are the best at what you do we invest in you