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Qualicare Home Care is looking for compassionate, caring, and reliable individual to join our family as a Services Coordinator. Qualicare offers home care services that focus on providing the best quality of life for our clients and peace of mind for their families.
The Services Coordinator performs the majority of functions related to client management such as scheduling, client and caregiver communication, and more. She / he organizes and schedules clients and anticipates staffing requirements to effectively manage client volumes. The activities are conducted in accordance with the organizations policies and procedures. There will be a requirement to be on call after regular business hours from time to time.
Responsibilities
Effectively meets the needs of each client by scheduling the client with caregiving services
Ensures compliance with standards of care
Monitors referral trends and anticipates increases / decreases
Responds to client / employee inquiries immediately
Ensures all relevant information is received either in written / verbal / electronic format
Assists with tracking and validating client-related documentation
Assesses client satisfaction
Responds promptly to incidents / complaints / compliments, documenting completely and relaying information to Care Coordinator immediately
Qualifications
Experience in the healthcare field
Knowledgeable in all Windows applications
Experience with scheduling software is an added benefit
Strong customer service skills
High attention to detail
Strong problem-solving skills
Self-directing with the ability to work with little direct supervision