Offres d'emploi - Selkirk, mb, canada

Organization

City of Selkirk

Region

Manitoba

Application Deadline

Aug 4, 2025 before 16 : 00

Type

Full Time

Category

Communications

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Description

About Us :

Located 20 minutes from Winnipeg, Selkirk is a vibrant small city with a hometown feel. Our close-knit community loves to celebrate, learn and explore in the company of good neighbours. All through the year, there are many opportunities to enjoy local talent, learn about our past and seek out new interests.

The Opportunity

The City of Selkirk is currently in search of a Citizen Support Representative to join our team. Under the direction of the Manager of Citizen Engagement, the incumbent is the first point of contact to the general public and is responsible for responding to citizen and general public inquires, assisting with citizen access to services and delivery of an excellent citizen experience.

Job Duties

1 - Exceptional Citizen Service

• As a primary contact for the City of Selkirk, the CitizenSupport Representative communicates with the citizens and the general public through telephone, chat, email, social media and in person.
• As the citizen advocate, you seek out information or services to respond and resolve citizen inquiries / requests.
• As an ambassador, you strive to make each interaction with our citizens a positive experience, communicating in a friendly, open and competent manner.
• Recommend to Management opportunities to improve processes or procedures that enhance the citizen experience, reduce costs and / or delays to citizens that improve the City’s effectiveness and efficiencies.
• Respond to CitizenSupport tickets and inquiries, accurately documenting all communications to build on the City information databases with the objective to better respond to any and all queries in a timely and accurate manner.
• Proactively identify information opportunities from within the various City departments and assist to enhance the information databases to respond to or have information available to the public through various means of communication.
• Remain current on all resolutions, regulations, by-laws, policies and legislation as it impacts the citizen.

2 - Administrative Services

3 - Perform other duties as may be assigned.

Requirements

Minimum qualifications shall include :

Desired Qualifications Shall Include

Salary & Benefits

Position Details :

Employment Type : Temporary, Union

Probation Rate : $25.22

Regular Rate : $26.55

Hours of Work : 40 hours per week

Employment Duration : Tentatively 12 month term

Contact

Visit our website www.myselkirk.ca / employment to apply online via our Career Connecter website. Applicants will need to create a profile and submit an application for consideration.

Other Relevant Information

This unionized position is open to all applicants. Preference will be given to established (as outlined in the Collective Agreement) members of CUPE Local 336. Applications will be accepted until August 4, 2025 at 4 : 00 p.m.

The City of Selkirk is an equal opportunity employer, committed to providing an inclusive work environment. Applicants who require accommodation during the hiring process are encouraged to contact the City’s Human Resources Division.

Thank you to all who apply, however, only those candidates selected for an interview will be contacted.

NOTE : Employees will be required to adhere to the City’s Vaccination Policy.

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