Permanent Offres d'emploi - Richmond hill%2C on%2C ca

Our construction client is seeking a Customer Service Representative to join their growing team. The ideal candidate will have experience and a understanding of the new home construction industry. The Representative will be responsible for providing exceptional customer service skills to help deliver outstanding results and build lasting client relationships.This is a permanent position, located in Vaughan, ON. Responsibilities : Schedule trades and service appointments to complete warranty work within Tarion timelines.Obtain sign-offs on completed work orders from trades, servicemen, and homeowners.Handle customer queries as the first point of contact; coordinate with other departments as needed.Maintain customer care calendars and track deficiency completions.Create and manage Tarion-related documents.Send and follow up on 30-Day, 1-Year, and 2-Year trade work orders.Conduct site visits for escalated customer issues.Produce deficiency and reconciliation reports.Perform administrative duties and assist with special projects.Qualifications : Experience with Tarion Warranty Services (preferred).Knowledge of low-rise home construction and industry terminology.Strong communication, customer service, and conflict resolution skills.Valid G Driver’s License; travel to site locations as required.