Temps partiel Offres d'emploi - Ottawa, on

What we do.

We are a VoIP telecommunications provider for businesses in Canada. We supply a communications solution aimed at improving the way Canadian organizations connect - our solutions are available through your browser mobile device and desk phone.

Who we are.

Net2phone Canada is breaking down the pre-conceived barriers in Canadian Telecom.

We are a true Customer Success focused organization; which means doing our best to ensure our VoIP platform and communication services are tailored to our clients specific needs; and supported with speed knowledge precision and friendliness.

Providing the absolute best customer experience is always our top priority.

Forget the 45 minute hold times- we average 1 minute wait times to reach a live support specialist.

About the role.

Versature Communication Corp o / a net2phone Canada is seeking a tech-savvy ambitious customer-focused individual who likes to solve problems and wants to provide a world class customer experience. As a Customer Experience Specialist you will join our award-winning team that is obsessed with short wait times first call resolution and friendly customer service.

You will work with customers to help guide them through a variety of challenges. Most interactions are quick and simple but youll often be required to think critically to determine the issue thats affecting a customers VoIP service. The pace is fast and the expectations are high leading to a truly rewarding experience

Join us and be a part of an evolving Customer Support team- where your input is not only valued but incorporated into our daily work.

• Would you like to start work every day knowing youre helping bring solutions to Canadas leading businesses
• Do you love overcoming challenges and solving problems
• Are you curious and like to continuously learn
• Are you adaptable and can change direction with ease when needed
• Can you manage multiple detail-oriented tasks without breaking a sweat
• Most you want to work with a brilliant team of high-performers who have a lot of fun together

What youll do.

What you need to be a Customer Experience Specialist with us.

What we offer.

Job Type : Full Time Permanent

Schedule : Monday to Friday 8am-6pm EST with varying shifts within these working hours. On-call shifts are scheduled on rotation for after hours coverage approximately 1 on-call week every 6 weeks.

Compensation : $ 45000-48000 CAD

This is an in-office hybrid position with the potential to work remotely 2-3 days a week - we want you to be in the middle of all the action!

Looking for a change Want to do something new Need to make a difference Its time to learn do and become more than you ever thought possible.

net2phone Canada is committed to creating an inclusive environment where all candidates employees and clients feel like they belong. To ensure an inclusive and accessible candidate experience accommodations are available upon request for all stages of the selection process.

To request an accommodation please complete our online form or call 1-. You can also reach us by mail at 5424 Canotek Road Ottawa Ontario K1J 1E9 Canada. You can find more ways to contact us and learn more about our accessibility commitment at

Experience : Unclear Seniority

Key Skills

Administrative Skills,Time Management,Diplomatic Skills,Listening Skill,Languages Fluency,Organizational Skill,Pressure Management,Discipline Skills,Communication,Relationship Management,Client Services,Flexibility,IT Skill,Orderly Condition,Secretarial Skill

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 45 - 48