A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction.This position reports ... Voir plus
This position is changed with the cleanliness of the facility and includes high dusting, damp dusting, dust mopping, wet and dry mopping, vacuuming and carpet cleaning, floor stripping and refinish... Voir plus
Working with A&W is more than just sharing a love of great burgers.By joining our team you’ll be on the front lines, helping us change the fast food landscape.From eliminating plastic straws, t... Voir plus
We’re looking for a reliable, detail-oriented housekeeper to help keep our home tidy and comfortable.Duties include: • General tidying and picking up miscellaneous items • Making beds • Cleaning... Voir plus
Rogers Business Sales Executive.CAD per year On Target Earnings (OTE), based on your performance.Current top performers are earning $215,000+ CAD per year as they are performing above expected stan... Voir plus
Join Our Summer FC Coaching Team! From July to August, and Inspire the Next Generation!.Join our mission to ignite a passion for soccer in young players!.Deliver engaging soccer sessions to childre... Voir plus
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Voir plus
Wanted: Part-time Housekeeper/Dog-walker.Growing family with 2 black labradors.Seeking mature, experienced housekeeper and dog-sitter starting part-time weekday.Duties include, but are not limited ... Voir plus
Red River Co-op is recruiting for a.Cashier at our Selkirk Gas Bar, located at 275 Main Street, in Selkirk, Manitoba.The Cashier will report to the Gas Bar Manager.Essential responsibilities of the... Voir plus
Selkirk & District General Hospital.Anticipated Start Date - End Date:.Shared Health leads the planning and coordinates the integration of patient-centered clinical and preventive health servic... Voir plus
At Swarovski, your ideas are valued, and your work helps create unforgettable moments for our customers every day.Ready to bring brilliance to life with one of the most iconic brands in fashion and... Voir plus
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Voir plus
Hours: 32 to 40 hours per week.Education: No degree, certificate or diploma.Experience: No experience (will train).Clean and sanitize items such as dishwasher mats, carts and waste disposal units.C... Voir plus
Be part of a mature, fun leadership team and excel your career with A&W!.A&W takes pride in offering our employees a working environment that is based on respect and listening.Everyone's efforts an... Voir plus
Reporting to the immediate supervisor, the incumbent is responsible for the day-to-day operations of the unit’s reception desk and general office duties and Diagnostic booking departments (CT, MRI,... Voir plus
The Driver is responsible for ensuring timely delivery of goods to customer sites as needed or as a part of a pre-defined route, reviewing orders prior to delivery to verify accuracy, and loading a... Voir plus
Description
Position Overview
A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology.
Key Job Responsibilities
Equipment Operation
• Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section.
Customer Service
• Strives to exceed the expectations and needs of internal and external customers.
• Maintains a positive relationship with all clients through effective communication.
• Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.
• Monitors events and checks in on customers throughout the day.
• Understands and fosters the hotel or client relationship.
Technical Ability
• Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues.
• Handles equipment challenges and changes in a timely and professional manner.
• Follow all venue safety requirements and supplier protocols.
Systems Knowledge
• Understands company processes, follows procedures and completes systems entry and paperwork accurately.
• Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment.
• Increases revenue by utilizing floor up-selling techniques.
• Works with clients to finalize invoices.
• Completes order entries in Navigator, as needed.
• Load, unload, or store gear and equipment, as needed.
• Preparing, labeling, and scanning equipment, as needed.
Job Qualifications
• High School Diploma required. Associate degree is preferred
• Achieve Technical Level 3 Certification per Encore Technical Skillset Matrix within 180 days (Technical Skill Set Matrix or @Encore/HR/Global Learning)
• 1 year of customer service or hospitality experience is preferred
• 1 year of audio-visual experience or equivalent in educational environment is preferred
• A valid driver’s license is required for team members that may operate Company vehicles
• Additional DOT requirement may need to be met if applicable
• Must be able to lift 50 lbs.
Competencies
For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (https://psav.sharepoint.com/sites/HR/SitePages/Competency-Supported-Talent-Management.aspx).
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by ENCORE based on an individual hotel or a representation of hotels in that city or area.
Warehouse
Work is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays.
The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Qualifications
Skills
Behaviors
:
Motivations
:
Education
Experience
Licenses & Certifications
