We are seeking a dedicated, detail-oriented, and customer-focused Customer Service and Benefits Specialist to join our growing team. As a key member of our support staff, you will be responsible for providing exceptional service to our customers, helping them navigate their benefits options, and resolving inquiries in a timely and professional manner. This is a fully remote role, allowing you to work from anywhere within the United States or Canada.   Key Responsibilities : Customer Support : Provide expert support to customers via phone, email, and live chat, answering questions related to benefits plans, policies, and general inquiries. Benefits Guidance : Assist customers in understanding and selecting benefit plans that best meet their needs. Provide clear explanations of plan options, eligibility, and coverage details. Claims Assistance : Guide customers through the claims process, ensuring they understand how to submit claims, track progress, and resolve any issues that arise. Account Management : Help customers with account-related issues, including enrollment, plan changes, and benefit updates. Documentation & Reporting : Accurately record customer interactions, document inquiries, and maintain detailed records of benefits requests and resolutions. Problem Resolution : Identify and troubleshoot issues related to benefits, escalating complex problems to senior team members or management when necessary. Continuous Learning : Stay current with company benefits offerings, policies, and industry best practices to provide up-to-date information to customers. Team Collaboration : Work closely with cross-functional teams, including HR, IT, and operations, to ensure smooth delivery of services and customer satisfaction. Customer Retention : Build positive relationships with customers, ensuring their satisfaction with products and services, and contributing to long-term customer loyalty.   Qualifications : Education : High School Diploma or equivalent required; Bachelor’s degree in Business, Human Resources, or related field preferred. Experience : 1-3 years of customer service experience, preferably in a benefits administration or insurance-related field.   Why Join Us? Fully Remote : Enjoy the flexibility of working from home with no commute required. Work-Life Balance : We value a healthy work-life balance and offer flexible hours. Professional Development : Opportunities for career growth, training, and ongoing learning. Inclusive Culture : Be part of a supportive and inclusive team that values diverse perspectives and ideas.   Powered by JazzHR