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Adecco is currently hiring a full-time dedicated and personable Patient Engagement and Retention Specialist to join our client's team in Victoria, BC. In this role you will play a vital role in creating meaningful patient experiences, fostering trust, and ensuring patient satisfaction throughout their journey. This role is an opportunity to contribute to life-changing moments while building a rewarding career in a supportive and inclusive environment recognized by the Great Place to Work® certification .
Pay Rate : between $21.73 - $24.69 / hour (based on experience)
Location : Victoria, BC (Langford, and Sooke)
Shift : Monday to Friday | 8 : 00am - 5 : 00pm (flexibility required to work one evening a week until 8 p.m.), as well as Saturdays (8 a.m. to 4 p.m.) on a rotational basis.
Job type : Permanent| Full-time
Responsibilities :
Present treatment options to prospective patients.
Present accurate information to patients regarding surgery, pricing, and scheduling.
Manage and address patient questions accurately, concisely, and in a timely manner.
You enhance patient satisfaction by delivering personalized consultations, building rapport, and facilitating steps of their patient journey.
Qualifications and Skills :
Mu st be legally eligible to work, and reside in Canada
Proficient in using computer tools such as Outlook, Word, Excel, and EMR systems for tasks such as results tracking, reporting, follow-ups, and managing patient-related activities.
A clear view of your assets
Possess a broad background in customer service or retention in a relevant industry such as cosmetics, retail, banking, insurance, travel sales, restaurants, gyms, etc.
Experience as an account manager or sales representative is considered an asset.
Possess the desire to succeed while helping customers achieve their goals.
Are organized, results-oriented, self-disciplined, and have excellent prioritization, time management, and problem-solving skills.
Excellent communication skills in English.
Experience in an eye-care environment is an asset.
You are comfortable traveling to other clinics for your training
Why you should apply :
3 weeks of vacation
3 sick days
1 floater day
1wellness day
Group insurance, telemedicine
RRSP match
Are you interested in this position? Apply now! Our dynamic team of recruiters will reach out if you qualify for this role.