User testing Offres d'emploi - Chestermere, AB

About the Calgary Stampede

The Calgary Stampede is a not-for-profit community organization that preserves and promotes our western heritage, culture and community spirit with a vision to create a world-class, year-round gathering place for the community. Exemplifying the theme “We’re Greatest Together”, the Stampede is one of the most respected volunteer-based organizations in the world governed by a Board of Directors with over 2,500 passionate volunteers and 1,200 year-round employees.

As an organization that exists for the benefit of the community, inclusion and equity are woven into our core values of western hospitality, pride of place, integrity and commitment to the community. The world-class, year-round gathering place we have built for the community also welcomes visitors from around the world and those who are new to the local community. We know that blending diverse cultures with our long-standing traditions makes community spirit thrive.

Position Summary

The ERP Support Administrator provides day-to-day technical and functional support for the Momentus ERP system, ensuring system availability, data accuracy, and user productivity across the convention center and Western hospitality operations. This role supports both year-round operations and high-volume events, providing first-level technical assistance, data management, and system maintenance, and escalating complex issues to the Senior ERP Business Analyst as needed.

Key Accountabilities

• System Administration & Maintenance – Monitor ERP system performance, maintain configurations, and coordinate with vendor support.
• User Support & Training – Provide end-user support, basic training, and troubleshooting for ERP functionality.
• Data Management & Quality – Ensure data accuracy, perform routine uploads and integrations, and maintain reporting standards.
• Documentation & Process Support – Maintain user guides, knowledge base articles, and system change records.
• Testing & Quality Assurance – Execute system tests, verify functionality after updates, and support upgrades and implementations.
• Special Event Support – Provide ERP support during high-volume events and peak operations.

Responsibilities

Responsibilities of this role include, but are not limited to:

System Administration & Maintenance

• Monitor daily Momentus ERP system performance and availability.
• Perform user account management and security administration.
• Maintain system configurations and parameter settings.
• Coordinate with Momentus support for system updates and maintenance.
• Schedule and manage system maintenance notifications to users.

User Support & Training

• Respond to user support tickets and system issues.
• Provide first-level technical support for ERP functionality.
• Assist users with system navigation and basic troubleshooting.
• Conduct new user orientation and basic training sessions.
• Escalate complex issues to the Senior ERP Business Analyst as needed.

Data Management & Quality

• Process routine data uploads and system integrations within Momentus.
• Verify data accuracy and completeness across ERP modules.
• Execute data cleanup and maintenance activities.
• Generate standard reports and extracts as requested.
• Coordinate with Momentus support for data-related issues.

Documentation & Process Support

• Update user procedures and system documentation.
• Maintain knowledge base articles and FAQ resources.
• Record system changes and configuration updates.
• Track support tickets and resolution statistics.
• Assist with process documentation updates.

Testing & Quality Assurance

• Execute test scripts for system updates and patches.
• Verify system functionality after maintenance activities.
• Assist with user acceptance testing coordination.
• Document test results and system issues.
• Support system upgrade and implementation activities.

Special Event Support

• Provide extended system support during major events.
• Monitor system performance during high-volume periods.
• Coordinate with event management teams on system needs.
• Ensure payment processing systems remain operational.
• Assist with event-specific reporting requirements.

Qualifications

• 1+ Years of business system support experience.
• experience supporting ERP system functionality, user accounts and data quality.
• Experience assisting with system testing, maintenance, and upgrades.
• Exposure to event-driven, high-volume operations preferred but not required.
• Basic understanding of database concepts and reporting tools.
• Strong customer service and communication skills.
• Ability to work independently and prioritize multiple tasks.
• Proficiency with Microsoft Office.

To Apply

To apply, please submit your resume. All applicants are thanked in advance and only those selected for interviews will be contacted.