Travel specialist Offres d'emploi - Dartmouth ns

Job Description

Job Description

Job Advertisement for PHL Acquisitions

Client Service Specialist

Job Description :

We are looking for a Client Service Specialist to join our team. This role is ideal for someone with a passion for helping clients, solving problems, and delivering excellent service. As a Client Service Specialist, you will be responsible for managing client accounts, addressing inquiries, and ensuring customer satisfaction. You will work closely with clients to understand their needs, provide timely solutions, and maintain strong professional relationships.

Responsibilities :

• Serve as the main point of contact for assigned clients, ensuring their needs are met with professionalism and attention.
• Address client inquiries and resolve issues promptly and effectively.
• Maintain up-to-date knowledge of company products, services, and processes to provide accurate information.
• Process orders, updates, and changes to client accounts with accuracy.
• Collaborate with other departments to ensure smooth service delivery and client satisfaction.
• Prepare and deliver regular reports to clients and management regarding account status and progress.
• Identify opportunities to improve service delivery and contribute to the overall client experience.

Benefits :

Competitive salary.

Professional development opportunities and career growth.

Positive and supportive work environment.

Skills :

Excellent communication and interpersonal skills.

Strong problem-solving abilities.

Attention to detail and ability to handle multiple tasks efficiently.

Proficient in Microsoft Office Suite and customer relationship management (CRM) tools.

Ability to work well in a team-oriented environment.

Previous customer service or client management experience is a plus.

Job Type :

Full-time

In-office position

Company Description

At Ascent, we’re not just marketers; we’re experience architects. We specialize in crafting branded adventures that captivate hearts and minds. Our philosophy is simple : transform brands into memorable experiences that leave an indelible mark.

Company Description

At Ascent, we’re not just marketers; we’re experience architects. We specialize in crafting branded adventures that captivate hearts and minds. Our philosophy is simple : transform brands into memorable experiences that leave an indelible mark.