- Recherche d'emploi
- Etobicoke, ON
- travel consultant
Travel consultant Offres d'emploi - Etobicoke, ON
- Offre sponsorisée
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Tbwa Chiat / Day IncToronto, ON, CanadaKensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime.
We achieve this because of our extraordinary people, experts with deep knowledge of their destinations. For over 120 countries worldwide, and across each of our brands – Tours, Cruises, Villas, Yachts, Jets, and Air – their expertise powers our steadfast promise : See the world, differently.
This is not your typical after-hours team. Our vision is to provide our clients with consistent service regardless of the time of day. For example, this could include starting the quote process for an exciting 25th anniversary trip of a lifetime, facilitating seat changes for an executive travelling to an important meeting, or issuing urgent tickets for one of our Leisure Consultants.
Our stellar team has a, “Yes! I can do that for you!” attitude that understands the need to follow policies and procedures but are empowered and have the ability to problem solve finding the best solution for our clients.
Responsibilities
- Be the first point of contact for all questions and support for Kensington Tours clients while adhering to each specific policies and procedures
- Support reservations on our in-house booking tools
- Manage incoming client calls, providing support or redirecting to the appropriate department as needed.
- Initiate contact with prospective clients to evaluate interest and coordinate subsequent actions.
- Stay fully informed and stay abreast of all airline rules and regulations and other industry requirements and accurately apply this information when making travel arrangements
- Work with global DMCs, suppliers and other partners who facilitate and support our client’s travel requirements to address the client query
- Document and provide feedback / action summary on any call received
- Provide problem solving expertise and superior customer care
- Operate within company standards in the areas of customer service, productivity, quality standards and operating procedures
- The ability to solve problems independently
- Performs other duties and assist in all areas as assigned
Qualifications
Additional Information
Cultural Fit :
We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.
We thank all candidates for their interest however only those selected for an interview will be contacted.
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