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Tr%C3%A9sorier • carleton place on

Dernière mise à jour : il y a 11 heures
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Implementation Consultant

Implementation Consultant

Advantage 360ON, Canada
Temps plein
Want to build a faster, more connected future?.Are you passionate about solving problems and delivering next-generation software to enhance the Internet experience?. Join a global leader creating so...Voir plusDernière mise à jour : il y a 11 heures
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  • Nouvelle offre
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Wealth planning consultant, private wealth

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Implementation Consultant

Implementation Consultant

Advantage 360ON, Canada
Il y a 11 heures
Type de contrat
  • Temps plein
Description de poste

Want to build a faster, more connected future?

Are you passionate about solving problems and delivering next-generation software to enhance the Internet experience?

Join a global leader creating software for broadband service providers. We have been growing since 1992 and now work with some of the top service providers worldwide to deliver solutions that are innovative, creative, and make life easier for millions of subscribers.

We are in a growth phase and are seeking a Technical Implementation Consultant who thrives in a fast-paced global team environment and works with the customer throughout the software implementation process to provide expert product and implementation knowledge, ensuring that the products are ready for customer use.

Reporting to the Professional Services Technical Project Manager, you will be responsible for participating in all phases of customer implementations, from requirements gathering, installation, scripting, configuration, integration, training, testing, to go-live activities.

Responsibilities

  • Provide post-sales services for software implementation, scripting, upgrades, and migrations.
  • Work closely with customer and project team to ensure all deliverables are executed successfully, with quality, on time, and on budget.
  • Rapidly generate customer trust and confidence.
  • Display a high level of technical knowledge and consistent service throughout all interactions.
  • Gather requirements for the solution delivery, working closely with Customer and Vendor understanding use cases, commands, and parameters.
  • Drive onsite project workshops and consultation with the customer.
  • Provide customer-facing technical documentation, including Acceptance Test Plans.
  • Write high-quality scripts as required for the solution delivery, migration, static data import, etc.
  • Maintain detailed issue tracking, action items, and troubleshoot customer issues throughout the project.
  • Deliver onsite and / or remote product training to customers.
  • Conduct knowledge transfer to hand off project to technical support.
  • Act as a liaison between the customer, sales, other professional services colleagues, engineering, and technical support.
  • Develop best practices for the services’ team.

Qualifications

  • Bachelor’s degree in computer science, computer engineering, or related technical discipline or an equivalent combination of education and experience.
  • Minimum 3 years' experience in a customer-facing role, implementing complex software solutions.
  • Excellent communication, facilitation, and organization skills.
  • A strong desire to learn, experience new challenges, and grow into positions of increasing responsibility.
  • Demonstrated ability to influence customers, internal stakeholders, and technical teams through credible knowledge and experience, persuasion, and influencing skills.
  • Possess superior written and oral communication, time management, organizational and presentation skills with the ability to negotiate and collaborate to achieve vision.
  • Strong ability to work independently within virtual teams, across multiple time zones.
  • Positive attitude and strong work ethic.
  • Ability to manage customer expectations.
  • Strong analytical problem-solving skills, expert troubleshooting skills, and ability to solve technical challenges.
  • Strong VM, Unix / Linux, and Unix shell scripting skills.
  • Experience working with SQL and knowledge of relational data models.
  • Knowledge of security architectures and firewalls.
  • Network knowledge and skills (TCP / IP, UDP, routing protocols, layer 2 and 3 switches, firewalls, load balancers, etc.).
  • Knowledge of telecommunications domain and standards (TR-069, DOCSIS, PacketCable, GPON, Metro Ethernet, DHCP, etc.).
  • Prior experience of Cloud Computing concepts (AWS, GCP, Microsoft Azure).
  • Experience working with BSS / OSS is a must.
  • Understanding of complex deployment architectures and ability to design scalable and HA systems.
  • Willing to work flexible hours.
  • Ability to travel internationally up to 25% of the time.
  • Excellent command, highly proficient in spoken and written English.

    • Nice to Have

  • Database deployment and administration skills, specifically with Oracle, MySQL, and / or MongoDB.
  • Experience working with Ansible and YAML.
  • Telecoms or Cable Operator experience and exposure.
  • Experience with monitoring tools such as MRTG, Nagios, Cacti, Sniffer, etc.
  • Experience working with REST APIs, SOAP APIs, and software integrations.
  • Knowledge of load balancing, HTTP Server setup using NGINX, HAProxy.
  • Exposure to technologies, products OpenLDAP, ElasticSearch, Kibana, Kafka, Postman.
  • Prior experience with containerized solutions using Kubernetes, Dockers.

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