Telecom Offres d'emploi - Richmond Hill, ON

Job Description

• Provide 2nd and 3rd level core application support
• Ensure all incidents are properly addressed updated and closed in accordance with predetermined Service Levels, Incident and Problem Management processes
• Act as a key on call contact for issues and investigations related to core applications
• Perform trend analysis to highlight reoccurring incidents within production applications environment and develop solutions to address root cause
• Identify, research, and resolve technical problems pertinent to the applications, including code level analysis
• Conduct investigations into production failures and anomalies to determine the root cause of large or system issues and provide development recommendations for resolution
• Demonstrate a commitment to knowledge centered support principles
• Develop and promote security best practices for production applications within the organization
• Provide technical expertise to internal customers through collaboration with the end-user community for the clarification of requirements and the communication of solutions
• Participate in internal audit processes for corporate applications
• Work with the IT Team to ensure a smooth support transition from the project implementation teams to Support
• Ensure management is updated on issues in a timely manner
• Additional tasks may be assigned as required

Qualifications

Additional Information

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. Accommodations for disabilities or other grounds protected by human rights legislation are available upon request for candidates taking part in all aspects of the employment selection process.