Technology • coquitlam bc
We are looking for an IT Analyst to join our team in Burnaby! As an IT Analyst, you are responsible for coordinating IT service delivery, managing projects, and overseeing the acquisition and deplo... Voir plus
Administrative and Professional Staff (APSA).Simon Fraser University is a leading research university, advancing an inclusive and sustainable future.Our purpose – the essence of SFU – is to create ... Voir plus
Administrative and Professional Staff (APSA).Simon Fraser University is a leading research university, advancing an inclusive and sustainable future.Our purpose – the essence of SFU – is to create ... Voir plus
Now hiring for TECH Specialist.Are you passionate about learning? Do your friends and family members always ask you for tech advice? Are you up-to-date with the latest Computer, Audio/Video and Pho... Voir plus
Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Voir plus
Employment Status: Full-Time Regular.Short-term Incentive Eligible: No.Posting End Date: Open until filled.As the province’s largest energy provider with more than 100 years of knowledge and experi... Voir plus
At Lantronix, we are powering innovation through connected intelligence.We help customers around the world increase productivity and solve complex challenges through secure, reliable, and innovativ... Voir plus
As trusted Executive & Professional Search partners, Talent Edge brings deep expertise in talent acquisition and advisory across industries.We leverage cutting-edge research and market mapping tool... Voir plus
GOLFTEC is the world leader in golf instruction with over 260 locations across the globe.As the #1 employer of PGA Teaching Pros, golfers of all ability levels can work with a golf expert to build ... Voir plus
Do you enjoy solving complex problems, building relationships with collaborators, and continuously learning in a fast-paced and innovative environment? As a member of the Process Development, Biolo... Voir plus
A career that gives you purpose.A company that stands up for you.A team where you can be yourself.Sound too good to be true? This is life at Houle.We believe in empowering communities through local... Voir plus
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world.Here, everyone is part of the story.Part of a community that connects across the globe.A ... Voir plus
Powertech Labs Inc is a cleantech company with the mission of being a trusted innovation partner providing solutions, specialized testing, and technical expertise for a safe and sustainab... Voir plus
Feel proud of what you do and help shape the future of BC at a BC Top Employer.We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, ... Voir plus
Employment Status: Full-Time Regular.Short-term Incentive Eligible: No.Posting End Date: Open until filled.As the province’s largest energy provider with more than 100 years of knowledge and experi... Voir plus
Humble Manufacturing is an established, growing, precision sheet metal fabrication company seeking a Sheet Metal Fabricator at their Burnaby facility, a 10-minute walk from Skytrain.Humble has been... Voir plus
FTE) Faculty, Electrical Engineering and Technology.Department of Electrical Engineering and Technology at the Burnaby campus.The position will primarily support the Electrical and Computer Enginee... Voir plus
Manage agile teams in a continuous integration environment; build multiple products on a shared, microservice-based platform; and reliably deliver high-quality content on schedule.Manage and facili... Voir plus
Product Manager – Quantum Systems.Photonic’s Physical Qubit Layer, the foundation of our quantum computing technology stack.You will sit at the boundary between hardware engineering and the rest of... Voir plus
Overview
We are looking for an IT Analyst to join our team in Burnaby! As an IT Analyst, you are responsible for coordinating IT service delivery, managing projects, and overseeing the acquisition and deployment of technology assets for offices across British Columbia. The IT Analyst role is focused on ensuring that computer systems operate effectively so users can perform their organizational responsibilities efficiently. This includes receiving, prioritizing, documenting, and actively resolving escalated support requests. Troubleshooting may involve the use of diagnostic tools and help desk ticketing systems, as well as providing hands-on support at office locations. This role requires you to be in the office five days per week. How you'll make an impact Contribute to IT projects by implementing a wide range of technology solutions, including networking equipment, end-user devices, personal computers, cabling, and related software. Provide Level 1 and Level 2 support for tickets submitted through the Service Desk. Deliver advanced hands-on technical support for requests assigned by the Service Desk. Communicate and escalate incidents and requests as required to ensure timely resolution. Log, monitor, and review incidents and requests to ensure proper documentation and resolution. Investigate hardware issues and perform minor repairs to system hardware and communication connections. Act as the site lead for technical projects, coordinating infrastructure requirements for new office builds or office relocations. Participate in meetings, committees, and ongoing training initiatives to enhance individual, departmental, and organizational performance. Assist and train users on the effective use of technology to improve efficiency and productivity. Mentor and collaborate with other technical analysts and members of Gallagher Technical Services (GTS). Contribute to IT project planning and budgeting as needed. Work effectively with regional staff and GTS personnel to ensure divisional priorities and standards are met. Adhere to GTS standards, policies, and procedures to maintain consistency and quality. Perform other duties as assigned to support team and organizational objectives. About you A Bachelor's degree in Computer Science or a related field, a college diploma/certificate in IT, or 3 years of experience in a similar role. A professional demeanor and excellent communication skills, with the ability to clearly explain technical concepts to non-technical users. Strong understanding of technologies and solutions, with the ability to proactively manage resources and priorities. Excellent analytical and multitasking abilities, with a customer-focused approach and strong problem-solving skills. Proficiency in Microsoft Office applications and the ability to provide on-site technology support for projects. A valid provincial driver’s license and willingness to travel to assigned locations (approximately 20% travel).
