Technical program manager • vancouver bc
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Voir plus
Sonus Microsystems is reimagining ultrasound for continuous, operator-independent patient monitoring, and we're looking for a Clinical Program Manager to join our highly collaborative team of scien... Voir plus
WHO WE ARE: Next Level Games is a wholly owned subsidiary of Nintendo Co.We’ve been passionate about video game development for 20 years now, shipping award-winning games for fans across... Voir plus
Technical Project / Program Manager About us: A&K Robotics develops autonomous mobility technology designed to help people move through large, complex spaces with more freedom and independence.... Voir plus
Are you an experienced Program Manager in search of your next contract opportunity? Our high-profile client is seeking to hire a Program Manager to join their talented team on a 6-month contract wi... Voir plus
As the Senior Technical Program Manager / Technical Program Manager, you will:.Manage the integrated department roadmap, ensuring alignment between internal teams and hybrid capacity to prevent bot... Voir plus
Our marketplace hosts a real life economy, where work is undertaken in every area you can think of.From design, writing, data entry and software development; through to cleaning, plumbing and dog w... Voir plus
LMI is seeking a results-driven experienced Technical Recruiter to provide recruitment services and work with the LMI HR team to support accelerated growth plans with a focus on delivering great ca... Voir plus
Fulfillment Execution (FX) re-imagines and re-architects outbound fulfillment so customers receive items as quickly as possible at the lowest cost.We build advanced capabilities to fully automate s... Voir plus
We are seeking an experienced Technical Program Manager to drive complex, cross-functional programs that expand Amazon's reach to underserved customer segments.In this role, you will own the end-to... Voir plus
Pixieset is looking for a technically fluent Product Manager to help shape and deliver the platform capabilities that support over 1 million photographers and creative professionals worldwide.Worki... Voir plus
At Aviso, we are dedicated to improving the financial well-being of Canadians.As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, a... Voir plus
The Community Support Worker, Program Manager will be responsible for the implementation, delivery, ongoing management, and continuous improvement of Oxford International Education Group's Communit... Voir plus
This role is for an existing vacancy.We create solutions for the people who keep our world flowing.For over 80 years, John Brooks Company has been solving fluid handling challenges for customers in... Voir plus
Are you passionate about leveraging machine learning to protect Amazon's marketplace at scale? We're seeking a Senior Program Manager who will drive our brand protection detection systems through s... Voir plus
Amazon’s mission is to be Earth’s most customer-centric company, and our Amazon Customer Service (CS) organization is an essential part of that mission.CS is one of the largest customer service org... Voir plus
As an HVAC Technical Specialist, you will be responsible for maintaining and growing the heating, ventilation, and air conditioning market.Your goal is to provide the highest level of customer serv... Voir plus
MistyWest is seeking a Technical Lead to lead the development of innovative hardware products from concept through production.This role is ideal for an experienced engineering professional who thri... Voir plus
Dyno Nobel is a global leader in the commercial explosives industry.We provide innovative blasting solutions and quality explosives products throughout North America, Australia and selected custome... Voir plus
The E2 – Engineer performs supervised engineering tasks for assignments of limited scope and complexity using standard procedures and techniques to support projects and/or operations at the company... Voir plus
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
