Technical program manager Offres d'emploi - Ottawa, ON

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

The Sr. Program Manager, Global Trade serves as a strategic partner to Ciena’s Head of Global Trade, translating global trade strategy into structured, measurable programs that strengthen compliance and enable business growth. This role drives cross-functional alignment, integrates trade compliance into enterprise processes, and advances scalable solutions that support Ciena’s global operations. The position plays a critical role in ensuring regulatory agility while positioning the company for long-term success in global markets.

How you will make an impact:

• Lead the design and execution of core global trade compliance programs, including trade agreements, country of origin determination, customs valuation, duty mitigation strategies, supply chain security, and ADD/CVD obligations.
• Design, maintain, and evolve global trade compliance policies, procedures, and work instructions to reflect regulatory changes and align with Ciena’s operating model.
• Build and deploy enterprise-wide training programs that embed trade compliance awareness and adapt to evolving global regulatory requirements.
• Lead cross-functional programs in partnership with Global Trade, Legal, Supply Chain, Finance, and other stakeholders to advance Ciena’s global trade strategy.
• Drive program and project management initiatives that enable consistency, scalability, and governance across global trade compliance processes.
• Partner with IT and Global Trade stakeholders to enhance import/export data flows, automation, and trade compliance systems.
• Drive continuous improvement through KPIs, internal risk assessments, and corrective action plans that strengthen compliance controls and operational efficiency.

The must haves:

• Education: Bachelor’s degree in international trade, supply chain, business, law, or a related field.
• Experience: 10+ years of experience managing global or multi-regional trade compliance programs, including direct responsibility for import and export operations and trade risk mitigation.
• Knowledge and application of global trade regulations, including product classification (HTS, ECCN), customs valuation, country of origin determination, trade agreements, and export controls such as EAR and sanctions.
• Proven delivery of complex, cross-functional projects that integrate regulatory requirements into business processes and deliver scalable compliance solutions.
• Demonstrated application of project management methodologies to plan, coordinate, and execute global compliance initiatives.
• Experience deploying technology-enabled automation and process improvements within trade compliance systems.
• Experience using global trade compliance platforms such as Oracle GTM, SAP GTS, or similar systems.
• Demonstrated ability to communicate regulatory requirements, program milestones, and governance frameworks to diverse stakeholder groups.
• Ability to adapt compliance programs to evolving regulatory requirements, supply chain models, and business needs.

Nice to haves:

• Certifications: Licensed Customs Broker, Certified Export Specialist, or equivalent international trade certification.
• Experience with supply chain security programs such as C-TPAT or AEO.
• Background in trade cost optimization strategies and duty mitigation.
• Analytical experience conducting risk assessments, defining KPIs, and applying process improvement methodologies.
• Experience leading and coordinating responses to customs audits, inquiries, or compliance investigations.
• Familiarity with telecommunications or high-technology industry environments.

Pay Range:

The annual pay range for this position in Canada is CAD $92,400 - $130,000
The annual pay range for this position in US is USD $103,200 - $150,000

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.