Support specialist Offres d'emploi - Montréal, QC

Reporting to the VP of Sales, theSales Support Specialistprovides ongoing support to the sales team in all administrative aspects of the "sales" function, as well as initial contacts with potential new clients (lead qualification).Main Roles and ResponsibilitiesGenerate lists of potential clients and establish contact with them,eitherverbally or in writing, to learn more about their current and future needs, in order to identify potential business opportunities.Develop and maintain regular contact with potential clients.Regularly update all of our sales tracking and business development tools, including client management systems (CRM) information about our partners and potential clients, leads, and upcoming opportunities.Contribute to market analysis by providing relevant data from our CRM.Participate in identifying business opportunities for Mondata and any of its products, through regular contact with potential clients.Monitor the sales team’s results and performance, in relation to established objectives, and share findings with the team and / or manager to make necessary adjustments.Participate in improving sales methods, techniques and tools; contribute to the implementation of operational improvements.Ensure impeccable customer service for each and every client, current or potential, in line with the company’s values.Organize presentation and working sessions with existing and potential clients.Prepare quotes for clients, when needed.Follow up with clients, provide basic technical support, and direct clients to the appropriate services, when needed.Coordinate activities between different departments (sales, marketing, technical).Company Description : Here’s your opportunity to join Mondata’s passionate team. We’ve been continuously growing since 2018 and are a young yet experienced cybersecurity company. We develop the cloud-based cybersecurity platform, Proactive Cybersecurity, in order to help businesses of all sizes to get the best defense against cyber threats. With Mondata and its Proactive Cybersecurity platform, organizations can have confidence in their cybersecurity. With us, it’s simpler, more accessible, more inclusive, and most importantly, it delivers results!Our Mission : To provide organizations and their employees with the best defense against cyberattacks.Our DNA : Fun | Commitment | Performance | Communication | Innovation | GoodwillIf our DNA matches your values, if you are one of those who stand out in your field and want to be part of a young, innovative team, send us your detailed profile.Mondata will listen to you, support you in your career development, and offer you a range of benefits such as : Stimulating projects at the leading edge of technologyCompetitive salaryFlexible 35-hour weekly scheduleGroup insurance planTelemedicine servicesRetirement plan with employer contributionRemote work"Lunch & Learn" sessionsIf, like us, you enjoy : Working in a motivating and relaxed atmosphereTaking on great responsibilities and having the possibility to innovateLearning and growing while working on cutting-edge technologiesMaking a difference and feeling that your opinion mattersUnlimited career growth prospectsSeeing the result of your actionsJoin the adventure of an "experienced" startup and give yourself an exciting career opportunity!What You Bring to the Team : What You Bring to the Team : Strong social skills, with the ability to build relationships easily.Excellent communication, presentation, and simplification skills.Resourcefulness and autonomy, while maintaining a strong team spirit.Initiative, organizational skills and structure.Excellent work ethic and discipline.Attention to detail and thoroughness.Your experience and skills : Degree in business administration, computer science, or any other relevant field.Minimum of 2 years of experience in a sales support role, ideally in IT and / or cybersecurity.Bilingualism, to serve an English-speaking clientele in North America.Strong interest in technology and good knowledge of CRM tools and office software (Microsoft Office Suite).Knowledge of the IT and / or cybersecurity sector (an asset).