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Support engineer • ottawa on

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Technical Support Engineer

FortinetOttawa, ON, Canada
74 000,00 $CA – 90 000,00 $CA par an74 000,00 $CA – 90 000,00 $CA par an
Temps pleinTemps plein

Fortinet is looking for Technical Support Engineer to join our growing team to provide exceptional customer service and technical help for our loyal customers.The ideal candidates are not only tech... Voir plus

Deskside Support

PeopleToGoOttawa, ON, Canada
IndépendantIndépendant
Quick Apply

Perform intermediate-to-advanced hardware break-fix services on PCs, laptops, network printers, and servers, etc.Perform intermediate-to-advanced IMAC (installs, moves, add, changes) services: hard... Voir plus

Retail Support Executive - Ottawa

Brand MomentumOttawa, Ontario, Canada
27,00 $CA par heure27,00 $CA par heure
Temps partielTemps partiel

Retail Support Executive (Territory-Based).Location: Ottawa South / Ottawa Central / Nepean / Kanata / Orleans / Gloucester.We are seeking a high-performing and driven Retail Support Executive (Ter... Voir plus

Mechanical Engineer

Inviro Engineered SystemsOttawa, ON, CA
85 000,00 $CA – 120 000,00 $CA par an85 000,00 $CA – 120 000,00 $CA par an
Temps pleinTemps plein
Quick Apply

Mechanical Engineer Full Time Are you a motivated and passionate individual, eager to advance your career?.As one of Canada’s leading Mechanical/Electrical engineering firms, INVIRO is looking for ... Voir plus

Process Equipment Support Manager

BWXTOttawa, ON, CA

Headquartered in Kanata, Ontario, BWXT Medical Ltd.Kanata and Vancouver, British Columbia.BWXT Medical is hiring an Process Equipment Support Manager.On-Site - 447 March Road, Kanata.Manages the Pr... Voir plus

Administrative Support - Lounge Operations

Swissport International AGOttawa, Ontario, Canada
Temps pleinTemps plein

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to ov... Voir plus

Support Engineer I

Opti9 TechnologiesOttawa, ON, CA
Quick Apply

Are you a motivated and tech-savvy person with a passion for helping customers resolve cloud, server and back-up related issues?.If so, then we'd love to hear from you!.Opti9 is a trusted cloud sol... Voir plus

Technical Support Analyst

Flexstaf ITOttawa, ON, Canada
40,00 $CA –45,00 $CA par heure40,00 $CA –45,00 $CA par heure
Temps pleinTemps plein
Quick Apply

IT Support Analyst/Systems Administrator .We are looking for an intermediate level ( 5 years exp) resource to provide full-time, frontline IT support/administration to one of our clients (a global ... Voir plus

Cloud Network Engineer (10+ years) to support cloud operations using Azure networking solutions

S.i. SystemsOttawa
IndépendantIndépendant

Our telecommunications client is seeking a.Cloud Network Engineer (10+ years) to support cloud operations using Azure networking solutions.Join a Networks and Infrastructure team supporting cloud c... Voir plus

Senior Product Support Professional

EricssonOttawa
Temps pleinTemps plein

At this time, Ericsson Canada Inc.As the tech firm that created the mobile world—and with more than 54,000 patents to our name—we’ve made it our business to make a mark.When joining our team at Eri... Voir plus

Electronics Engineer

Lumentum OperationsOttawa
Temps pleinTemps plein

It's fun to work in a company where people truly BELIEVE in what they're doing!.We're committed to bringing passion and customer focus to the business.If you like wild growth and working with happy... Voir plus

IT Support Manager

FWT HoldingsOttawa, Ontario, Canada
Temps pleinTemps plein
Quick Apply

We are only considering resumes from individuals who are based in the Ottawa area or are planning to move here, independent of this position.Employment History - Must Haves:.Experience dealing with... Voir plus

Instructional Design Support

NAV CANADAOttawa
Temps pleinTemps plein

Challenging, team-oriented work environment.Competitive compensation and benefits.Opportunities for growth and development.Diverse and inclusive workforce.Collaborates with the technical and educat... Voir plus

Network Engineer

Accenture GlobalOttawa
Temps pleinTemps plein

The Advanced Technology Centers (ATCs) is the engine for reinvention in our clients’ transformation journey.Powered by more than 255,000* people across 24 countries, ATCs will provide our clients s... Voir plus

Software Engineer

Larus TechnologiesOttawa, ON, CA
90 000,00 $CA – 140 000,00 $CA par an90 000,00 $CA – 140 000,00 $CA par an
Permanent, Temps pleinPermanent, Temps plein
Quick Apply

Hours per week, Monday to Friday Location: Ottawa Office (3 days per week / hybrid), 170 Laurier Ave West, Suite 310, Ottawa, ON K1P 5V5 Ottawa-based Home Office (2 days per week) Reporting To: Tec... Voir plus

Billing & Customer Support

Kevin Carruthers - Desjardins Insurance AgentOttawa, Ontario, Canada
Temps pleinTemps plein

BILLING & CUSTOMER SUPPORT SPECIALIST NEEDED.We are currently searching for an individual to join our team in Billing & Client support capacity.The candidate must be a self motivated, well organize... Voir plus

Inventory Support I

ComtechGatineau, QC, CA

We are specifically looking for logistics-minded person to join our team.Experience in the field is highly valued, as our data shows it leads to the strongest long-term success in this role.Handles... Voir plus

Caregiver/Community Support Worker

Spark LifecareOttawa, ON, Canada
23,00 $CA –28,00 $CA par heure23,00 $CA –28,00 $CA par heure
Temps pleinTemps plein
Quick Apply

Caregiver/Community Support Worker.Apply through this link to complete a short video-based interview & upload your resume: .At Spark, we're on a mission to make a difference in the way com... Voir plus

Integrated Logistic Support Analyst

ThalesOttawa
Temps pleinTemps plein

Location: Ottawa, Canada In fast changing markets, customers worldwide rely on Thales.Thales is a business where brilliant people from all over the world come together to share ideas and inspire e... Voir plus

Technical Support Engineer

Technical Support Engineer

FortinetOttawa, ON, Canada
Il y a plus de 30 jours
Salaire
74 000,00 $CA – 90 000,00 $CA par an
Type de contrat
  • Temps plein
Description de poste

Fortinet is looking for Technical Support Engineer to join our growing team to provide exceptional customer service and technical help for our loyal customers. The ideal candidates are not only technical, but also energetic and passionate about working for Fortinet and supporting our products. This is a great opportunity to learn all aspects of the products that we support in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.

As a Technical Support Engineer, you will:

  • Provide direct technical web and telephone support to Fortinet customers including Basic troubleshooting on the range of Fortinet Enhanced Technologies products including FortiMail, FortiVoice, FortiRecorder and FortiSandbox
  • Collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer network information
  • Collection and initial analysis of packet trace information
  • Recommend corrective actions based on analysis
  • Provide customer education where needed due to gaps in networking, product knowledge etc
  • Consultation of technical documentation, bulletins and release notes for known problems
  • Reproduction of customer environments on lab equipment
  • Follow up on technical cases including proper escalation and management of the case until case closure
  • Manage customer communications and expectations until the closure of each case

We Are Looking For:

  • 1-2 years of experience in a technical support or system administration role in a networking/security company or equivalent education
  • Degree or Diploma in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
  • Deep working knowledge of operating systems -- Windows, OSX, Linux
  • Strong understanding of TCP/IP, routing protocols, L2/L3 switches, VOIP, messaging
  • Strong troubleshooting and problem-solving skills
  • Strong communication skills, both written and verbal.

The Canada base salary range for this full-time position is expected to be between $74,000 - $90,000 annually. Wage ranges are based on various factors including the labour market, job type, and job level. Exact salary offers will be determined by factors such as the candidate’s subject knowledge, skill level, qualifications, and experience.

Fortinet strives to provide you and your family with a comprehensive benefits package. Benefits eligibility starts on your first day of hire and comprises of 100% company paid medical, dental, and vision coverage, including a Health Spending Account and a Personal Spending Account that gives you flexibility to spend where you need it the most. Our Employee & Family Assistance Plan (EFAP) offers you and your family access to various services like counseling, legal advice, mental health resources etc. We also provide critical illness, disability, and life insurance, as well as a Group Registered Retirement Savings Plan (RRSP) with a company match to help you save faster for retirement. We offer competitive Paid Time Off and flexible leave policies, including paid health days, to help you take care of yourself and your family members.

All roles are eligible to participate in the Fortinet equity program. Bonus eligibility is reviewed at time of hire and annually at the Company’s discretion.


As a Technical Support Engineer, you will:

  • Provide direct technical web and telephone support to Fortinet customers including Basic troubleshooting on the range of Fortinet Enhanced Technologies products including FortiMail, FortiVoice, FortiRecorder and FortiSandbox
  • Collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer network information
  • Collection and initial analysis of packet trace information
  • Recommend corrective actions based on analysis
  • Provide customer education where needed due to gaps in networking, product knowledge etc
  • Consultation of technical documentation, bulletins and release notes for known problems
  • Reproduction of customer environments on lab equipment
  • Follow up on technical cases including proper escalation and management of the case until case closure
  • Manage customer communications and expectations until the closure of each case

We Are Looking For:

  • 1-2 years of experience in a technical support or system administration role in a networking/security company or equivalent education
  • Degree or Diploma in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable.
  • Deep working knowledge of operating systems -- Windows, OSX, Linux
  • Strong understanding of TCP/IP, routing protocols, L2/L3 switches, VOIP, messaging
  • Strong troubleshooting and problem-solving skills
  • Strong communication skills, both written and verbal.