Strategic sourcing manager Offres d'emploi - Edmonton, AB

Role Responsibilities

As a Manager of Strategic Integration and Complaints Resolution, you will be responsible for the strategic planning and operational delivery of the Complaints Resolution and ARTS coordination teams. The Manager is an integral member of the Management Leadership Team and reports to the Director of Strategic Integration and Program Excellence.

You will provide leadership and direction to approximately 6 Full-Time Equivalents (FTEs). This includes Priority Issues Coordinators and the ARTS Coordinator, who are responsible for managing, tracking, and drafting responses to division ARs, in addition to drafting and managing strategic divisional documents. The team will also include Complaints Resolution Advisors and an Analyst who are responsible for complaints intake, investigations, and resolution. As a member of the management team, the Manager provides input into the development of program area priorities, goals, operational planning, strategic issues, and allocation of resources. This position is key in linking the Department's and Division's mission, vision, and goals to the delivery of services and responses to Albertans.

As a Manager, you will promote a team environment and be accountable for implementing effective human resource practices. The incumbent builds relationships with other government departments and clients to facilitate understanding and compliance with legislation and policy. The position is responsible for collaborating with Divisional management to ensure consistent interpretation, application, and enforcement of policy and legislation. The Manager coordinates and approves staff involvement in the review of Complaints Policy and Procedures through established program and divisional relationships.

The incumbent makes decisions on issues or situations not addressed by established policy or procedure, responds to issues within a frequently politically and emotionally charged environment, and must exercise discretion and sound judgment in choosing an approach to resolve and manage these issues effectively.