Startup Offres d'emploi - Toronto, ON
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Startup • toronto on
- Offre sponsorisée
Head of Customer Success
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Location : Toronto, Ontario
Our Client is a dynamic Fintech turned Enterprise SaaS startup transforming the Canadian auto finance industry. We provide fraud detection, identity verification (IDV), AML, and income verification solutions that empower auto lenders and dealerships to streamline risk assessment and prevent fraud.
As we scale, Customer Success is critical to ensuring our customers achieve maximum value, driving adoption, retention, and growth. We’re building a proactive, data-driven Customer Success function that enhances customer experience, reduces churn, and fosters long-term partnerships.
Position Overview :
We are seeking a strategic yet hands-on Head of Customer Success to build and lead our Customer Success function from the ground up. As a small startup, this role will be instrumental in driving both day-to-day support operations and long-term customer success strategies. You will develop frameworks, processes, and metrics that ensure our customers achieve maximum value from our product—while also growing and mentoring a dedicated CS team as we scale.
Special Perks :
- Shape the future of our Customer Success function and have a direct impact on company growth.
- Work closely with a small, collaborative executive team, giving you the freedom to experiment and implement your ideas.
- High-visibility role with opportunities for professional growth, leadership development, and ownership of key revenue metrics.
- Competitive compensation, benefits, and a supportive startup culture where your contributions truly matter.
Must Have Skills : Qualifications :
Nice to Have Skills :
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