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Spanish Speaking : Desktop Support Technician Windows 11
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freelance.caToronto, CanadaIl y a 26 jours
Salaire
32,00 $CA par heure
Type de contrat
- Temps plein
- Temporaire
Description de poste1-2 years of relevant work experience in technical support or IT. Familiarity with laptops and both Windows 10 and Windows 11 operating systems. CompTIA A+ certification and Windows 11 certification are highly preferred. Associate’s degree or technical training, or equivalent combination of education and experience. Proven ability to multitask and manage competing priorities. Excellent communication and customer service skills. Experience working with Lenovo laptops, Windows 11, and Microsoft Office 365 applications. Experience with ServiceNow is a valuable asset. French not required Monday to Friday How many years of experience do you have in IT support or technical troubleshooting? Do you have experience supporting Windows 10 and Windows 11 operating systems? Are you certified in CompTIA A+ or have you obtained a Windows 11 certification? Have you previously worked in a post-migration environment or supported a major system migration (e.g., OS upgrade)? Are you comfortable providing remote support for troubleshooting issues? Do you have experience using ServiceNow or a similar ticketing system for IT support? Are you available to work on a contract for 11 months? Spanish and English (preferred)
Overview :
We are seeking individuals who can provide exceptional technical support and customer service in a fast-paced, post-migration environment. The successful candidate will interact with end users and clients, resolving migration-related issues and ensuring a smooth transition from Windows 10 to Windows 11. This is a high-demand enterprise setting that requires excellent communication, problem-solving, and multitasking skills.
Key Responsibilities :
- Deliver technical support in a professional, courteous, and efficient manner.
- Support the migration from Windows 10 to Windows 11, addressing user issues and concerns.
- Troubleshoot and resolve common software and hardware application issues.
- Demonstrate strong interpersonal and customer service skills, both in English and Spanish.
- Maintain accurate records and update ServiceNow tickets, utilizing knowledge bases as needed.
- Provide remote support and ensure issues are resolved in a timely manner.
Requirements & Qualifications :
Duration : 11-month contract
Job Type : Full-time Pay : From $32.00 per hour Expected hours : 40 per week
Flexible language requirement :
Schedule :
Application question(s) :
Language :
Work Location : In person