Software developer Offres d'emploi - Airdrie, AB
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Software developer • airdrie ab
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Manatal Tech Team Account (Production)Airdrie, Canada- Temps plein
- Permanent
, Permanent Job Title : Technical Support Engineer
Company Overview : Manatal Tech Team Account is a leading software
company that provides innovative solutions for businesses in the
recruitment industry. Our team is dedicated to providing top-notch
services and cutting-edge technology to help our clients achieve
their hiring goals. Position Overview : We are seeking a highly
skilled Technical Support Engineer to join our production team in
Airdrie, Canada. In this role, you will be responsible for
providing technical support to our clients and ensuring the smooth
functioning of our software products. You will work closely with
our development and customer service teams to troubleshoot and
resolve technical issues, as well as provide training and guidance
to clients on how to use our products effectively. Key
Responsibilities : - Respond to technical support inquiries from
clients via email, phone, or our online support system -
Troubleshoot and resolve technical issues related to our software
products - Collaborate with our development team to identify and
resolve any bugs or glitches in the system - Conduct product
trainings for clients to ensure they are utilizing our products to
their full potential - Maintain accurate and detailed records of
all support inquiries and resolutions - Stay up-to-date with the
latest updates and features of our software products to effectively
assist clients - Continuously improve and streamline our technical
support processes to enhance customer satisfaction Qualifications :
- Bachelor's degree in Computer Science, Information Technology, or
a related field - Minimum of 2 years of experience in technical
support or a similar role - Strong knowledge of software
troubleshooting and debugging - Excellent communication and
interpersonal skills - Ability to work independently and in a team
environment - Experience with customer service and providing
training or demonstrations is a plus - Knowledge of recruitment
industry and applicant tracking systems is a plus Contract Details :
This is a full-time, permanent position based in Airdrie, Canada.
The working hours are Monday to Friday, 9am to 5pm. We offer a
competitive salary and benefits package, as well as opportunities
for growth and development within the company. If you are a highly
motivated and technically skilled individual with a passion for
providing exceptional customer support, we want to hear from you!
Apply now to join our dynamic and innovative team at Manatal Tech
Team Account.