Social services specialist Offres d'emploi - North York, ON

Competition Number : REQ 6252

TITLE :   Registration Services Specialist

DIVISION :  Office of the Registrar

SALARY :   Payband H, starting rate $ per hour

HOURS :   Monday to Friday, 8 : 30 am to 4 : 30 pm

HOURS PER WEEK :   35

LOCATION :  200 King

STATUS :  Temporary Support

EFFECTIVE DATE :   Immediately to June 2025

CLOSING DATE :   August 12, 2024

LandAcknowledgement

George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.

Equity Statement

George Brown College is committed to creating and sustaining an equitable and inclusive learning and working encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities.

GBC Vision

To be a college renowned for its inclusion, excellence, relevance, impact, and leadership.

Position Summary :

The Registration Services Specialist plays acrucial role in the daily operations of the Office of the Registrar by servingand advising a large, diverse client base including current and prospectivestudents, external stakeholders, and college staff.

Key Responsibilities :

• Responsible for processing registrations for new and returning students of all student types : Postsecondary, Apprentice, Tuition Short, Community Partnership, EAP students, Continuing Education, Dual Credit, sponsored students, and students with permanent disabilities (who may be eligible for reduced course load / tuition).
• Responsible for maintaining the integrity of registration records and student data within the Student Information System (SIS), ensuring that all updates conform to audit of enrolment guidelines established by the Ministry of Colleges and Universities (MCU), as well as college policies, deadlines, and procedures.
• Responsible for one or more specific portfolios, assigned on a rotational basis, in which the incumbent will be the subject matter expert and key contact for inquiries from students, staff, and / or third parties. The incumbent independently manages processes related to their portfolio and prioritizes their own workload according to established deadlines / timeframes.
• Deals with a large, diverse client base, often handling sensitive matters, and complex or escalated situations that were unable reach resolution in other areas of the college. Leverages in-depth knowledge of systems, processes, and policies to respond to complex inquiries, suggest appropriate solutions, and advise on the best path forward.
• Responds to a high volume of complex registration inquiries from a broad range of stakeholders, ensuring courteous and accurate information and advice is provided on a variety of issues; uses sound judgement and diplomacy in communicating with current and prospective students, alumni, and third parties.
• Provides advising on admissions / registration policies and processes for all programs offered by the College.
• Other related duties as assigned.

Educational andExperience Requirements :

Skills and Attributes :

Interview process may consist of a practical skills component.

Notes :

About Us :

prides itself on educating students through real-world learning, in the heart of Toronto. Our faculty and employees make this vision a reality, and we support them by making George Brown a . See why we are consistently ranked as one of .

George Brown College offers hybrid work opportunities, a competitive pension plan, generous holiday and vacation time, a tuition assistance program, discounted rates for employees taking Continuing Education courses, and an equitable work environment where everyone matters.

George Brown College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA).