Services Offres d'emploi - Canada

The Opportunity

Reporting to the Manager, Protection Services, Protection Service Officers are trusted to provide a safe and secure environment for all staff, patients, and visitors. They control access within and out of the health facilities and report or investigate irregularities. They are expected to respond to emergencies as indicated in the IWK Emergency Response Manual and/or Protection Services Standard Operating Procedures. Occasionally patients, family members, visitors or the public may act in a manner that is harmful to themselves or to others. Protective Services Officers may be called upon to assist clinical staff with patient interventions and/or perform interventions as needed with other acting out persons. As part of their risk management duties, they also educate others through presentation of in-services specific to individual safety & security. Key activities include but are not limited to:

• Performing patrols of the buildings of the IWK Health Centre, including the exterior of building and parking facilities.
• Following processes and performing necessary duties as outlined in the health centers emergency response policies and plans and departmental standard operating procedures, including responding to alarms when sounding throughout the health centre
• Monitoring the facility via closed circuit television for breaches of security, safety, and related issues.
• Performing duties in the Emergency Department, including restricting access to authorized persons and assisting with patients as necessary
• Receiving and releasing documents, specimens, and general deliveries, ensuring items are handled in an appropriate manner.
• Monitoring and maintaining a ZAEG computerized parking system including maintaining parking equipment for smooth daily operations, deposits and all other related parking duties and responsibilities as directed by the manager or Team Leader.
• Operated daily parking cash register and ensures all transactions/monies are accounted for and verifiable.
• Conducts and supervises traffic control;
• Detaining persons found committing a crime on Health Centre property/tenant space, until the arrival of police.
• Performing duties related to the operation of the Helideck (ie acting as a Landing Zone Officer, escorting the medical transport team, performing Helideck inspections, etc), other related duties as assigned

Hours of Work

11.25 or 7.5 hour shifts. Flexibility required as shifts vary as needed - includes weekdays, evenings, nights, weekends, and holidays.

Your Qualifications

• High School Diploma or G.E.D. required.
• Post-secondary Security, Corrections, or Law Enforcement diploma, or equivalent experience required.
• Minimum two (2) year’s previous security experience required, preferably in a hospital environment.
• Current successful completion of a Heart and Stroke Foundation of Canada Basic Life Support Level (BLS) Program within the last 12 months, or successful completion of a BLS Renewal Challenge Certificate, required.
• First Aid Certification
• Non-Violent Crisis Intervention (NVCI) Certification required.
• Training in Emergency Response: Fire & Safety procedures, Self-Defense and WHMIS required.
• Must be in good physical condition and able to perform the occupational requirements of the job including standing for long periods of time, walking lengthy distances, and running to respond to emergency situations.
• Basic computer skills, including sound knowledge of the Microsoft Suite of software, required
• Demonstrated ability to communicate well, both verbally and in writing, required.
• Must able to make quick sound decisions and independent judgements under extreme conditions.
• Must display superior initiative and leadership skills.
• Competencies in other languages an asset.