Service coordinator Offres d'emploi - North Vancouver, BC

We are looking for a Service Coordinator to join BC's leading electrical contractor and systems integrator. This is a fantastic opportunity to become part of a dynamic team at the forefront of the industry.

The successful candidate will be responsible for dispatching, coordinating, and supporting technical teams in the delivery of technical support services for our valued customers.

Location : Burnaby, BC (hybrid work environment)

Position : Permanent

Advantages

Work-life balance - flexible work schedules and a competitive vacation policy.

Continuous development is a top priority - Whether you're looking for a corporate career or a career in the field, you are supported with access to tools and training for development and growth.

Employee benefits prioritize financial, physical, and mental well-being

RRSP Matching

Industry events, themed office gatherings, summer bbqs, potlucks, charity fundraisers, community volunteering, and many more fun events

Organization committed to diversity and inclusion and strives to foster, cultivate and preserve a culture of belonging for all employees

Responsibilities

Collaborate with clients to assess their needs, troubleshoot issues, and determine effective solutions related to controls and mechanical systems.

Work closely with technical staff to ensure smooth execution of work orders and follow-up on any outstanding tasks.

Prioritize and schedule service requests, ensuring timely dispatch of qualified technicians.

Manage work orders from initiation to completion, ensuring accuracy and overseeing the billing process.

Track and expedite material orders, coordinating with vendors and technical teams as necessary.

Deliver exceptional customer service by promptly responding to service requests via phone and email.

Provide customers with a comprehensive list of recommended follow-up actions to optimize system performance and maintenance.

Qualifications

4+ years of experience in a service technician / coordination role with a focus on managing service requests and dispatching technicians in fast-paced environments.

Solid understanding of controls systems, mechanical, and industrial engineering principles—an asset for troubleshooting and solution-oriented problem-solving.

Experience in material ordering, tracking, billing, and reporting, ensuring efficient project and service delivery.

Basic knowledge of Building Control Systems, with a desire to expand technical expertise in this field.

Strong multitasking abilities with a flexible approach, able to adapt to a dynamic work environment.

Proficiency in Microsoft Office Suite (Word, Outlook, Excel) and CRM systems such as JDE (experience with other similar platforms is a plus).

Demonstrated ability to work effectively both as part of a team and independently.

Excellent verbal and written communication skills, with a focus on clear and professional interactions with customers and team members.

Exceptional organizational skills, highly detail-oriented with a strong ability to prioritize tasks effectively.

Positive, patient, and calm demeanor, with a proactive attitude toward customer satisfaction.

Summary

If you would like to be considered for this opportunity please forward your resume via email to Holly Benoit [email protected]

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.