- Recherche d'emploi
- Kitchener, ON
- senior quality engineer
Senior quality engineer Offres d'emploi - Kitchener, ON
- Offre sponsorisée
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PlasmanNorthwestern Ontario, Thunder Bay District, CanadaThis is a 100% remote position - the full flexibility to work from home!
As the world leader in virtual care, Teladoc Health is passionate about taking care of people. We have been providing care in Canada for over two decades to more than 9 million Canadians and 85,000 plan sponsors. We deliver care across 175 countries (over 51 million members globally), living our mission to empower all people to live their healthiest lives by transforming the healthcare experience. Leveraging digital technology, we provide whole-person care that spans every stage in a person’s health journey from wellness and prevention to acute care to complex healthcare needs. Our Canadian team has doubled in size over the last two years, and our growth is expected to rapidly continue as we transcend the landscape of future healthcare.
Position Summary
The Patient Flow Nurse (Registered Nurse role) for Virtual Care is responsible for facilitating the seamless and efficient flow of patients through virtual healthcare services. This role involves coordinating and managing the scheduling, triaging, and any follow-up processes to ensure patients receive timely and high-quality virtual care services. The coordinator will collaborate with healthcare providers, patients, and administrative staff to optimize the virtual care experience and contribute to overall patient satisfaction. The patient flow coordinator requires strong clinical judgment, excellent communication skills, and the ability to work effectively under pressure to ensure that patients receive appropriate and timely care based on their medical needs.
Role and Responsibilities
Scheduling and Visit Triage :
- Coordinate / oversee the scheduling of virtual appointments, ensuring alignment with healthcare providers' availability and patients' preferences.
- Co-ordinate flow of patients to determine the urgency of their healthcare needs and appropriately prioritize appointments / visits.
- Prioritize patients between sites making informed decisions regarding appropriate level of care.
- Collaborate with healthcare providers to optimize their virtual care schedules and prioritize appointments / visits ensuring efficient utilization of their time and skills.
- Communicate patient-specific information and instructions to providers before virtual booked appointments.
Documentation and Data Entry :
Skill Requirements / Preferences
This role requires full flexibility for availability between Monday to Sunday, with all types of shifts (hours will vary) including day shifts, evening shifts, night shifts, and weekend shifts, as per the scheduling completed by management.
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