Senior program manager • calgary ab
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AMZL Sr. Station Leaders (Site Leaders) are responsible for all budgetary, people development and operations objectives for an Amazon Logistics Delivery Station (DS). Additional responsibilities include managing and leading a team of Operations, Area and Shift Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and building leadership bench strength within the DS.
Key job responsibilities
- Responsible for the overall safety, quality, performance, customer experience and people development for all delivery station operations.
- Drives vision for station team and creation of quality initiatives, process change initiatives and other lean initiatives to enable their functional area and ultimately each DS to meet and exceed business plan
- Problem-solves for closing gaps between performance and goals
- Will set and clarify requirements and expectations for Senior Operations, Operations, Area and Shift Managers. Measures performance, provides feedback, and holds Senior Ops and Ops Managers accountable for their performance and the performance of their departments
- Manages an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis
- Manages day-to-day relationships with multiple Delivery Service Providers (DSPs)
- Presents operational metrics regularly to the senior leadership team
- Hires and develops top talent. Creates and implements a talent plan for each site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement
- Leverages the Senior Ops, Ops, Area and Shift Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area
- Cultivates strong culture and engagement throughout all levels of the delivery station teams
- Takes proactive steps to ensure that best practices are shared across all departments, shifts and among the network.
- Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
- Work flexible hours as business demands, including overnight, weekends and holidays
- 7+ years of manager in a fulfillment center/distribution center environment of hourly and salaried employees experience
- Experience with P&L responsibility and delivering strong financial results
- Experience in similar environments, or experience working with and managing third party vendors
- Experience in dealing with contingent workforce
- Experience in performance metrics, process improvement, and Lean methodologies
- Experience with full lifecycle staffing, including interviewing, hiring, performance management, promotions and terminations
- Strong analytical capability; track record of digging into data and finding solutions for a variety of operational problems
- Excellent communication skills (including local language and English, written and verbal)
PREFERRED QUALIFICATIONS
- Bachelor's degree or equivalent, or experience in Engineering, Operations, Business Administration, or a related field
- Experience supporting large hourly workforces
- Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
- Experience assessing portfolio opportunity to make the appropriate long term strategic investments while maintaining the short-term delivery of leads
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
