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Senior manager customer success • saanich bc

Dernière mise à jour : il y a 10 heures
Manager, Client Success

Manager, Client Success

EightSix NetworkBC
80 000,00 $CA – 90 000,00 $CA par an
The Manager, Client Success is responsible for the day-to-day account operations and oversight as well as project management for key clients. The Manager, Client Success has a deep understanding of ...Voir plusDernière mise à jour : il y a plus de 30 jours
Customer Relationship Manager-WFH

Customer Relationship Manager-WFH

AO Globe Life- Wendy MartinVictoria, BC, CA
Télétravail
Quick Apply
Who We Are AO Globe Life is on a mission to protect Canadian families with life insurance and financial security solutions. Since 1951, we’ve been dedicated to providing educational resources,...Voir plusDernière mise à jour : il y a 18 jours
  • Offre sponsorisée
Senior Project / Program Manager - Hybrid

Senior Project / Program Manager - Hybrid

Randstad CanadaVictoria, British Columbia, CA
Temporaire
Quick Apply
Are you a Senior Project / Program Manager who has a strong background in managing high level stakeholders? (Deputy Ministers, C-Level, etc. Do you have a background directing strategic IT programs ...Voir plusDernière mise à jour : il y a 2 jours
Senior HCM Reporting & Analytics Consultant - Workday Success Plans

Senior HCM Reporting & Analytics Consultant - Workday Success Plans

Workday, Inc.BC, Canada
55,00 $CA par heure
Télétravail
Temps plein
Would you enjoy learning new things in a fast paced environment? Do you have an appetite for variety and challenging business problems to solve? Are you a great communicator who can clearly articul...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Senior Manager, Wholesale Production

Senior Manager, Wholesale Production

Lululemon AthleticaBC, Canada
100 000,00 $CA – 125 000,00 $CA par an
Temps plein
General Practitioner in Medical Oncology - BC Cancer - Nanaimo.The Technical Implementation Consultant is responsible for delivering implementation and training for our enterprise on-premises softw...Voir plusDernière mise à jour : il y a 22 jours
  • Offre sponsorisée
Cloud Finance, Senior Manager

Cloud Finance, Senior Manager

PwC - GlobalBC, Canada
92 100,00 $CA – 153 500,00 $CA par an
Temps plein
Entrepreneurial & Private Business (EPB) - General.A career in our Accounting and Tax Reporting practice, within PwC Private, will provide you with the opportunity to help private companies with a ...Voir plusDernière mise à jour : il y a 4 jours
Manager Customer Trust Operations , AbeBooks Customer Operations and Success

Manager Customer Trust Operations , AbeBooks Customer Operations and Success

Abebooks Inc.Victoria, British Columbia, CAN
49,00 $CA par heure
The Customer Trust Manager is responsible for all Customer Trust operations, accurate execution of established programs and adherence, and business-and executive-level escalations.We are seeking a ...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Partner Success Principal, Canada

Partner Success Principal, Canada

Via Transportation, Inc.Victoria, Capital Regional District, Canada
130 000,00 $CA – 140 000,00 $CA par an
Via is using technology to transform transportation around the world.From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.V...Voir plusDernière mise à jour : il y a 25 jours
  • Offre sponsorisée
Senior Product Manager

Senior Product Manager

RBCBC, Canada
Temps plein
RBC Borealis is at the forefront of artificial intelligence research and development, driving the innovative edge for the Royal Bank of Canada (RBC). Our team is dedicated to advancing the science o...Voir plusDernière mise à jour : il y a 5 jours
  • Offre sponsorisée
Senior Manager, Domestic Tax

Senior Manager, Domestic Tax

BDO CanadaBC, Canada
Temps plein
Putting people first, every day.BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping client...Voir plusDernière mise à jour : il y a 7 jours
Senior Customer Success Manager - 100% Remote

Senior Customer Success Manager - 100% Remote

ABC FitnessBritish Columbia
59 000,00 $CA – 80 000,00 $CA par an
Télétravail
Temps plein
Are you passionate about building strong relationships with customers and ensuring their success? Do you excel in guiding clients through their journey with a product, ensuring they derive maximum ...Voir plusDernière mise à jour : il y a plus de 30 jours
Enterprise Client Success Manager

Enterprise Client Success Manager

OfficeSpaceRemote, British Columbia, CA
Télétravail
Temps plein
OfficeSpace is a workplace management software that gives companies everything they need—an innovative platform, an intuitive experience, and an invested team. Our customers are an extremely d...Voir plusDernière mise à jour : il y a 24 jours
Senior Financial Functional Consultant - Advisory Workday Success Plans

Senior Financial Functional Consultant - Advisory Workday Success Plans

Canada Workday ULCVictoria, BC, Canada
150 000,00 $CA par an
Télétravail
Temps plein
We are seeking people who love to help customers overcome Financial technology challenges and who feel rewarded by driving high levels of customer satisfaction. The ideal candidate helps people to u...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
  • Nouvelle offre
Wealth Offering Manager

Wealth Offering Manager

National BankVictoria, British Columbia, Canada
Temps plein
Senior Wealth Offering Manager.As a Senior Wealth Offering Manager at National Bank Financial, you will have the opportunity to showcase your ability to work in synergy with clients and colleagues....Voir plusDernière mise à jour : il y a 10 heures
Accounting Manager

Accounting Manager

Fleming & CompanyVictoria, British Columbia, Canada
75 000,00 $CA – 80 000,00 $CA par an
Temps plein
Quick Apply
Urban Core Ventures is a dynamic property investment and development company located in the heart of downtown Victoria.We pride ourselves on fostering a collaborative and innovative work environmen...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Senior Project Manager

Senior Project Manager

Torus Talentgreater vancouver, bc, Canada
Temps plein
Our client, a newly established company under a well-known and respected construction group in North Vancouver, BC, specializes in Foundations, Ground Improvement, and Shoring.They are seeking a Se...Voir plusDernière mise à jour : il y a 9 jours
Customer Operations Manager - Customer Experience

Customer Operations Manager - Customer Experience

IndigoVictoria, BC, CA
100 000,00 $CA – 150 000,00 $CA par an
Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more ...Voir plusDernière mise à jour : il y a plus de 30 jours
Success Centre Teacher

Success Centre Teacher

York Region District School BoardBritish Columbia, Canada
68 327,00 $CA – 104 971,00 $CA par an
Temps plein
Pythagoras Academy is currently seeking an experienced Success Centre Teacher starting August 28th, 2024.Job Description Pythagoras Academy is an exceptional co-educational independent school for s...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Senior Product Manager, MinePlan

Senior Product Manager, MinePlan

RadanBC, Canada
Temps plein
This is a hybrid role based in Tucson, Arizona or Vancouver, British Columbia, Canada.Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologie...Voir plusDernière mise à jour : il y a 7 jours
Customer Success Manager

Customer Success Manager

Iron MountainRemote, BC, CA
80 000,00 $CA – 90 000,00 $CA par an
Télétravail
Temps plein
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us.Whether you’re loo...Voir plusDernière mise à jour : il y a plus de 30 jours
Manager, Client Success

Manager, Client Success

EightSix NetworkBC
Il y a plus de 30 jours
Salaire
80 000,00 $CA – 90 000,00 $CA par an
Description de poste

Job Description

Role Description

The Manager, Client Success is responsible for the day-to-day account operations and oversight as well as project management for key clients. The Manager, Client Success has a deep understanding of their assigned clients’ industry & key business objectives, and how Exchange Solutions’ products & services can help them achieve these objectives. The Manager, Client Success is a strong communicator who works collaboratively to gain alignment and foster accountability and is a creative strategic thinker with deep business acumen and the resourcefulness to find a way to get things done. They must be able to act as both an advisor to the client and a project manager who can influence and negotiate internally and externally across various levels and functions. They must be able to deliver compelling propositions for both the client and Exchange Solutions that will ultimately achieve deliverables, produce results, and yield exceptional client relationships.

Primary Responsibilities

  • Develop and maintain strong client relationships and ensure high levels of client satisfaction across all assigned clients.
  • Manage multiple and diverse client stakeholders across various Business Units and navigate through client competing priorities and organizational structure complexity.
  • Balance client service excellence and efficiency of Exchange Solutions resources.
  • Perform a variety of account operations tasks with openness and flexibility. These include such tasks as : internal resource management, client task prioritization & communication, project management, documentation & reporting, developing detailed business requirements, performing UAT / QA for items such as email campaigns, reports, promotions set-up, etc., issue resolution, ad hoc requests and troubleshooting, and meeting management.
  • Contribute to the development of internal processes and ‘best standards’ for client service and delivery.
  • Ensure client adherence to processes to streamline account operations and increase team productivity and efficiency.
  • Collaborate on the design of strategy and solutions that improve client results and progress Exchange Solutions’ in-market product offering.
  • Working collaboratively with other members of the Client Success team, meet or exceed assigned client’s revenue plan by securing and delivering statement of work projects.
  • Expertly understand our technology and analytics capabilities and services provided by Exchange Solutions to assigned clients. Be a thought partner with technology and analytics teams to develop solutions, trouble shoot issues, proactively identify risks, and explore and advance opportunities to implement new solutions that support both client and Exchange Solutions’ needs.

Capability Requirements – education, skills & experience

  • Post-secondary education, with a degree focused on either business or marketing.
  • A minimum of 5 years related experience in loyalty, marketing, payments, or business analysis. Loyalty experience at a solutions provider or retailer is preferred.
  • A minimum of 3-5 years program and project management / leadership experience leading teams to complete major projects, under deadlines, with minimum supervision. PMP designation an asset. Experience / knowledge of SAFe - Scaled Agile Framework for managing software development an asset.
  • Possess a strong business acumen with proven experience in Account and project management.
  • Excellent organization and time management skills, ability to multitask and manage multiple priorities at the same time.
  • High comfort level with entrepreneurial, software development and technology outsourcing environments.
  • Demonstrate the ability to identify opportunities to innovate and support continuous improvement.
  • Understand technology / product (at a business level) and be able to explain features to clients.
  • Ability to identify and manage client / product risks and mitigate.
  • Strong with analytically driven problem-solving approaches.
  • Superior communication skills both verbal and written, with excellent presentation skills.
  • Excellent interpersonal skills and strong team building capability to cultivate and maintain effective working relationships, both internally and externally.
  • Has a strong technical aptitude and ability to translate data into business intelligence.
  • Proficient computer skills, including Microsoft Word, Excel, and PowerPoint.
  • Requirements :
  • Work Permit