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Dernière mise à jour : il y a 8 heures
Service Desk Analysts – Public Sector

Service Desk Analysts – Public Sector

RaiseRemote, Ontario
27,00 $CA par heure
Télétravail
Temps plein +1
IT Service Desk seeks an individual to provide front-line end user technical support services to clients and act as the single point of contact for the Ontario Government.You will leverage your exp...Voir plusDernière mise à jour : il y a 2 jours
  • Offre sponsorisée
  • Nouvelle offre
Financial Advisor

Financial Advisor

OPAL Corporate Connectionsontario, Canada
Temps plein
Conseiller les clients sur les meilleures stratégies et déterminer avec eux les résultats visés.Responsable de la relation d’affaires, évaluer la satisfaction des membres et clients et la qualité d...Voir plusDernière mise à jour : il y a 8 heures
youth services worker

youth services worker

Ontario Public ServiceON, CA
34,53 $CA –43,66 $CA par heure
Temps plein +2
Experience : 1 to less than 7 months.Voir plusDernière mise à jour : il y a plus de 30 jours
Consultant bilingue en apprentissage et développement

Consultant bilingue en apprentissage et développement

CAA Club GroupThornhill, ON, CA
48 488,00 $CA – 90 110,00 $CA par an
Le département Formation et Développement est à la recherche d'une personne très motivée et soucieuse de sa carrière pour rejoindre son équipe en tant que conseiller en apprentissage bilingue, prin...Voir plusDernière mise à jour : il y a plus de 30 jours
Public Accountant

Public Accountant

Arrow Workforce SolutionsOntario
70 000,00 $CA – 90 000,00 $CA par an
Compensation - $70k - $90k / annually.As the Intermediate Accountant you will be responsible the following duties : .Independent completion of small audit, review and compilation files and related tax ...Voir plusDernière mise à jour : il y a plus de 30 jours
communications manager - public relations

communications manager - public relations

WoveoON, CA
52,88 $CA par heure
Temps plein +1
Financial technology (FinTech).Private company, corporation or industry.Develop all kinds of events for publicity, fundraising and information purposes. Develop communication strategies.Evaluate com...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Senior Consultant

Senior Consultant

IT ConnexOntario, Canada, Canada
Temps plein
Looking for multiple resources with government or public services experience : Business AnalysisPM / PMO managersDevOPSDevelopersDBAQA / manual and automationArchitects - business, technical, solutionS...Voir plusDernière mise à jour : il y a 2 jours
Regional Sales Director - Public Sector

Regional Sales Director - Public Sector

Workday, Inc.ON, Canada
100 000,00 $CA par an
Télétravail
Temps plein
As the Regional Sales Director responsible for public sector, you will use your extensive sales, industry knowledge and leadership experience to lead, coach and mentor a team of Senior Account Exec...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Director, Environmental Services

Director, Environmental Services

NjoynVaughan, York Region, Canada
Office of the Deputy City Manager, Public Works.Date Posted : November 22, 2024.Hours of work : 35 hours per week.Schedule : Monday to Friday, 8 : 30am - 4 : 30pm. Vaughan is one of Canada’s fastest-growin...Voir plusDernière mise à jour : il y a plus de 30 jours
Intern, Public Works Project Officer

Intern, Public Works Project Officer

CNConcord, Ontario, CA
The Intern, Public Works Project Officer is responsible for assisting in the review of engineering drawings, legal agreements and discussions, land surveys and regulatory compliance requirements.Th...Voir plusDernière mise à jour : il y a plus de 30 jours
Director, Communications And Public Affairs

Director, Communications And Public Affairs

Meridia Recruitment SolutionsOntario
39 040,00 $CA – 43 200,00 $CA par an
Director, Communications and Public Affair.Meridia Recruitment Solutions has partnered up with Restaurants Canada (RC) on their search for a Director, Communications & Public Affairs to join their ...Voir plusDernière mise à jour : il y a plus de 30 jours
Design Architect - Public Safety & Justice

Design Architect - Public Safety & Justice

Royal Architectural Institute of CanadaOntario
55 419,00 $CA – 102 607,00 $CA par an
Temps plein
Organization : AECOMJob Description : .Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive.W...Voir plusDernière mise à jour : il y a plus de 30 jours
Telesat Director, Government and Public Affairs

Telesat Director, Government and Public Affairs

BoydenON, CA
Telesat is a leading global provider of satellite solutions.They are developing Telesat Lightspeed, the world’s most advanced Low Earth Orbit satellite network that will connect everyone, everywher...Voir plusDernière mise à jour : il y a plus de 30 jours
SR Bilingual Technical Customer Service / Service clientèle technique bilingue senior

SR Bilingual Technical Customer Service / Service clientèle technique bilingue senior

Cardinal HealthQuebecVaughan, Canada
30,00 $CA par heure
Cardinal Health, with over 1300 employees in Canada, is an essential link in the Canadian healthcare supply chain, providing over 70,000 products to healthcare facilities and medical professionals ...Voir plusDernière mise à jour : il y a plus de 30 jours
Senior Public Health Inspector

Senior Public Health Inspector

The Regional Municipality of YorkJane Street, Vaughan, ON, CA
52,98 $CA –57,58 $CA par heure
Please look for job description in eDocs.Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
  • Nouvelle offre
Business Automation Support Team Leader H / F

Business Automation Support Team Leader H / F

GEODIS INTERSERVICESON, Canada
Temps plein
Identifiant (email, de type [email protected] clés (ex : ingénieur commercial Paris).Fonctions Support - Informatique. Exigences et contraintes du poste (horaires de travail.Niveau d'expérience d...Voir plusDernière mise à jour : il y a 13 heures
EzeRx - Public Health Representative - Clinical Trail (3-5 yrs)

EzeRx - Public Health Representative - Clinical Trail (3-5 yrs)

biojoby.comAny Location
212 000,00 $CA – 318 000,00 $CA par an
Identifying and execute collaboration opportunities with engineering institute, design institute, AI institute, developmental agencies, medical college & institute, public health institute and ...Voir plusDernière mise à jour : il y a plus de 30 jours
  • Offre sponsorisée
Chief Executive Officer (Ontario Association of Social Workers)

Chief Executive Officer (Ontario Association of Social Workers)

Ontario Municipal Social Services AssociationON, Canada
Temps plein
Ambitieuse, axée sur les valeurs et engagée à générer des retombées positives : ce ne sont là que quelques mots qui capturent le caractère exceptionnel et la singularité de l’Association des travai...Voir plusDernière mise à jour : il y a 8 jours
  • Offre sponsorisée
Project Lead, Environment

Project Lead, Environment

City of TorontoVaughan, Ontario
105 000,00 $CA par an
Environment & Climate, Public Energy Initiatives Existing.Temporary (24 month) vacancies.Striving towards making Toronto one of the most sustainable cities in the world, the.Environment and Cli...Voir plusDernière mise à jour : il y a plus de 30 jours
Service Desk Analysts – Public Sector

Service Desk Analysts – Public Sector

RaiseRemote, Ontario
Il y a 2 jours
Salaire
27,00 $CA par heure
Type de contrat
  • Temps plein
  • Temps partiel
  • Télétravail
Description de poste

Job Description

  • Work Remotely
  • Contract
  • 27.00 / HR to start

SUMMARY

IT Service Desk seeks an individual to provide front-line end user technical support services to clients and act as the single point of contact for the Ontario Government. You will leverage your expert knowledge of desktops / networks / telecommunications and related hardware, Microsoft OS Platforms, Office 365 Suite and other desktop productivity and diagnostic software packages, iOS / Android mobile IT devices, and Active Directory. You will enhance your analytical / problem solving skills, your organization / prioritization skills working in a high-pressure environment with a focus on your customer service skills, IT knowledge, interpersonal and oral / written English communication skills.

SKILLS & QUALIFICATIONS

  • Analytical and problem-solving skills to identify and assess client system problems resulting from equipment failures, operating system configurations and application errors.
  • Expertise in recommending and implementing effective software solutions and optimizing computer and application usage.
  • Ability to plan, organize and prioritize tasks in a high-pressure environment.
  • Proficient in both written and oral English communication skills
  • Effective time management skills
  • Strong customer service and client interaction skills
  • Experienced with de-escalation methods
  • Ability to work independently and autonomously while maintaining a high first point resolution.
  • Prior experience in a service desk or contact centre environment.

    • RESPONSIBILITIES

  • Diagnose and identifying and respond to technical and business-related issues, service requests, and client inquiries.
  • Ability to resolve client requests at first point of contact or dispatch to next level of support according to proper procedures.
  • Receive incoming communications and requests by telephone, email, LiveChat, from clients requesting assistance regarding various IT products, programs, service offerings.
  • Troubleshoot existing issues within a ticket to determine root cause and take the necessary resolution steps or escalate as required.
  • Provide assistance to users by recommending the most effective utilization of computers, standard software packages and their applications and related equipment (workstation and LAN)
  • Classify and categorize incidents; prioritize problems to ensure timely resolution either through first tier support or assignment to Tier 2 or Tier 3 through the established escalation system.

    • KNOWLEDGE

  • Strong knowledge of all Microsoft OS Platforms, (primarily Windows 10 and 11) Microsoft Office 365 Suite, Desktop Hardware troubleshooting, iOS and Android mobile phone troubleshooting, VPN, OneDrive, and Adobe Suite
  • Knowledge of LAN / WAN and telecommunications, desktop networks (e.g. Wifi) and related hardware (e.g. Intel-based PC's, network adapters, printers and plotters) to install and configure new computer hardware and software, prepare service and maintenance documentation, develop and test desktop software components to meet client needs, prepare information materials for clients on computer equipment utilization, analyze problems and conduct minor repairs to ensure desktop and notebook systems are operating in accordance with service level agreements.
  • Experience using structured troubleshooting techniques to diagnose user / account / client system hardware and software problems.
  • Ability to recommend / initiate solutions using diagnostic hardware and software applications and techniques and recommend the most effective utilization of computers and software applications.
  • Experience in installing and configure new computer hardware and software, and develop and test desktop software components.

    • WORKING ARRANGEMENT

    Candidates who demonstrate a client-centered approach and reliability in fulfilling their scheduled shifts will carry out this assignment entirely from their home offices.

    WORKING HOURS

    Successful candidates will have the flexibility to work either part time hours (at least 20 daytime hours per week Monday to Friday) up to full time hours (36.25 paid hours with 45 minutes of daily unpaid break-time) with optional additional hours available depending on the business need. The environment is a 24 / 7 / 365 one and you maybe required to work nights and weekends. Candidates interested in Part time should note that they will have to be available for multiple full week periods during normal business hours to receive the required training.

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