Salesforce business analyst Offres d'emploi - Toronto, ON

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

Synopsis of the role

As a Salesforce Business Analyst, you would analyze business processes, gather requirements, be involved in the design and configuration of Salesforce solutions, and manage projects.

You will also be required to work closely with business stakeholders and other members of the team. You would be expected to have knowledge about integrating Salesforce solutions with other enterprise cloud technology systems and meet other business requirements.

Develop training materials to help end-users understand and efficiently use new systems - which ultimately leads to higher adoption rates and creates stickiness within the platforms being used.

What you'll do

• Collaborate with multiple levels of the sales, marketing, finance and operations organizations to understand current business issues and pain points.
• Identify opportunities to leverage the Salesforce platform to address pain points and drive business value.
• Partner with business stakeholders to understand current business processes, identify gaps between current processes and enterprise process, define solutions to address gaps, document user stories and business requirements and associated business value.
• Support prioritization of user stories across multiple business processes and stakeholders.
• Design and implement business solutions to satisfy functional and non-functional requirements while ensuring quality, scalability and timely delivery.
• Create and maintain project deliverables to ensure business processes, use cases, business requirements, functional designs, test plans, etc. are thoroughly and consistently documented using standard templates and centralized repository
• Assist in designing the data and solution architecture to support business processes
• Collaborate with Process Owner / Architect, Admins and IT partners on complex technical solutions
• Document acceptance criteria and testing requirements for positive, negative and regression testing for user stories.
• Support QA Leader to execute testing activities for use cases, including defect resolution (tracking, triage, resolve, re-test)
• Provide content for end user training design, documentation and delivery efforts

What experience you need

Business Analysis & document requirements : 5-6 yrs

Salesforce (Sales, Marketing, Operations, Service) : 2-3 yrs

System Testing - Scripts / Test Cases / UAT

Agile Methodology

Process & GAP analysis

JIRA, Lucid Chart, Aha! (or similar tech)

Training content & materials development (QRGs, FAQs)

What could set you apart

Salesforce Business Analyst Certification

Business Systems Analyst Certification

Develop technical and functional requirements

Experience in communicating with Business stakeholders, end users, and IT

Experience with and / or expertise in Agile methodologies

Google Workspace (Sheets, Doc, Slides, etc.)

We offer comprehensive compensation and healthcare packages, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​

We work to help create seamless and positive experiences during life's pivotal moments : applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.