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- Calgary, AB
- salesforce business analyst
Salesforce business analyst Offres d'emploi - Calgary, AB
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Salesforce business analyst • calgary ab
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Description
Summary :
The Salesforce Business Analyst will be responsible for gathering business requirements, analyzing processes, and working closely with stakeholders to deliver solutions within Salesforce. The role involves translating business needs into functional specifications, ensuring Salesforce configurations align with the organization's objectives, and supporting the optimization and enhancement of Salesforce systems.
The ideal candidate should possess strong analytical skills, in-depth Salesforce knowledge, and the ability to collaborate effectively with cross-functional teams to enhance business processes and ensure seamless integration within the Salesforce platform.
Key Responsibilities :
- Serve as the primary point of contact for client stakeholders, understanding their business needs and objectives within the utilities industry.
- Collaborate with clients to gather, analyze, and document business requirements related to Salesforce.
- Work with technical teams to translate business requirements into scalable and effective Salesforce solutions, with focus on Sales Cloud.
- Analyze and map existing business processes, identifying areas for improvement and recommending Salesforce-based solutions aligned with industry best practices.
- Facilitate workshops, meetings, and presentations with client leadership, ensuring clear communication of project goals and deliverables.
- Develop functional specifications, process flows, and user stories to guide the development and configuration of Salesforce solutions.
- Assist in the creation and execution of test plans to ensure the implemented solutions meet business requirements and quality standards.
- Provide training and support to end-users, ensuring successful adoption and utilization of Salesforce solutions.
- Identify opportunities for process optimization and automation within the Salesforce environment.
- Conduct User Acceptance Testing (UAT) and troubleshoot issues.
Must Have skills :
Nice to have skills :
Education :
Life at Capgemini :
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer :