Ruby developer • kitchener on
Senior Zendesk Developer / Implementation Specialist <p>Primary Skills: Zendesk Development, Zendesk REST APIs, Data Migration & Integration</p> <p>Job Type: Full-time</p&g... Voir plus
At Mawari we believe the next iteration of the internet will be delivered to XR devices.It represents a fundamental and pivotal change on how we work, socialize and learn today.To power the next ge... Voir plus
About Us JD Development Group is a Markham-based real estate developer and builder of residential communities in Ontario.We focus on delivering well-built homes and a dependable homeowner experienc... Voir plus
We bring innovative, exciting, and sustainable ideas to life.We have opportunities around the world for you to contribute to advancements in autonomy, electrification, smart mobility technologies, ... Voir plus
About Qorsa Qorsa is a Canadian post-quantum cryptography and cybersecurity company building CasQade — a crypto-agile security platform protecting sovereign government, defence, financial, an... Voir plus
Our intelligent power and sensing technologies solve the world’s most complex challenges and lead the way in creating a safer, cleaner, and smarter world.We're developing leading-edge wireless-enab... Voir plus
Manufacturing Process Developer.Join Sonova’s Manufacturing Engineering team as a.Manufacturing Process Developer.In this role, you will focus on joining, surface, and encapsulation technologies fo... Voir plus
The Lead Engineer, Agentic Solutions & Automation will be a key member of the team responsible for advancing agentic platforms and intelligent automation across North American Wealth at Manulife/Jo... Voir plus
Are you passionate about building reliable, scalable cloud platforms and automating the infrastructure that powers modern applications?.You’ll work across cloud infrastructure, container orchestrat... Voir plus
Descartes Unites the People and Technology that Move the World.The need for efficient, secure, and agile supply chains and logistics operations has become ever more critical and complex.By combinin... Voir plus
Senior Zendesk Developer / Implementation Specialist
Primary Skills: Zendesk Development, Zendesk REST APIs, Data Migration & Integration
Job Type: Full-time
Location: Waterloo, Ontario, Canada | Hybrid
Job Description
We are seeking an experienced Senior Zendesk Developer / Implementation Specialist with 6 9 years of overall IT experience and a minimum of 4 years of hands-on Zendesk experience. The ideal candidate will have strong expertise in Zendesk Support, Zendesk Guide, REST APIs, data extraction, migration, and enterprise system integrations.
The role involves leading Zendesk source-side technical activities for enterprise data migration, archival, platform consolidation, and transformation projects. The candidate will be responsible for assessing Zendesk environments, extracting and transforming data, managing attachments and knowledge content, and ensuring accurate data migration, reconciliation, and secure integration with target platforms.
Key Responsibilities
Assess Zendesk instances, enabled products, configurations, and existing integrations.
Perform inventory and analysis of Zendesk brands, forms, fields, users, organizations, groups, workflows, webhooks, and applications.
Configure Zendesk fields, forms, triggers, automations, workflows, roles, and permissions.
Analyze data volumes, historical records, attachments, and data quality issues.
Develop backend and integration components using Node.js or Python.
Build and manage enterprise integrations between Zendesk and ERP, finance, product data, and other business systems using REST APIs and middleware.
Develop scheduled jobs and batch processes with logging, retry, reconciliation, and error-handling capabilities.
Handle Zendesk data extraction, transformation, migration, and archival activities.
Manage ticket attachments, comments, audits, users, organizations, and knowledge-base content.
Implement custom modules, role-based access controls, data-retention policies, and record-hold functionality.
Develop migration manifests, control totals, reconciliation reports, and exception-handling processes.
Ensure data security, retention, access control, and compliance requirements are followed.
Collaborate with solution architects, migration teams, integration teams, security specialists, business stakeholders, and testing teams.
Provide technical documentation, troubleshooting, and support throughout migration and implementation activities.
Required Skills and Qualifications
6 9 years of overall IT experience.
Minimum 4 years of hands-on Zendesk experience.
Strong experience with Zendesk Support and Zendesk Guide.
Expertise in Zendesk REST APIs, incremental exports, and data extraction.
Strong understanding of Zendesk data objects, including tickets, comments, audits, users, organizations, forms, and custom fields.
Experience handling ticket and knowledge-base attachments.
Strong knowledge of REST APIs, JSON, OAuth, API tokens, and webhooks.
Experience with Node.js or Python for backend development and integration.
Knowledge of SQL and relational databases.
Experience with batch processing, retry mechanisms, checkpoints, and restart capabilities.
Hands-on experience with data migration, transformation, reconciliation, and exception handling.
Strong troubleshooting, technical documentation, and stakeholder-management skills.
Preferred Skills
Experience migrating data into and out of Zendesk.
Experience with CRM, IT Service Management (ITSM), and archival platforms.
Familiarity with enterprise ETL and middleware platforms.
Experience with cloud staging environments and secure file transfers.
Relevant Zendesk certifications.
){kind=logo}
