Remote Offres d'emploi - Coaldale, AB
Créer une alerte d'emploi pour cette recherche
Remote • coaldale ab
Dernière mise à jour : il y a 2 jours
Reporting to the Director, Client Care, the Manager, Client Care will be responsible for strategizing and implementing initiatives to enhance the customer journey, reduce churn, and improve overall...Voir plusDernière mise à jour : il y a plus de 30 jours
AO Globe Life has been protecting working-class families since 1951 with life, accident, and supplemental health products.
We serve members of labor unions, credit unions, associations, and their fa...Voir plusDernière mise à jour : il y a 29 jours
Globe Life American Income Division (part of Globe Life, a NASDAQ traded company) is looking for Benefit Representatives to help manage growing client needs and help provide both new and existing c...Voir plusDernière mise à jour : il y a 2 jours
We are a rapidly growing company actively searching for dedicated and driven individuals from across North America to join us as life insurance benefits advisors in providing outstanding custo...Voir plusDernière mise à jour : il y a plus de 30 jours
About CloudLabs : CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a comp...Voir plusDernière mise à jour : il y a 3 jours
Globe Life American Income Division (part of Globe Life, a NASDAQ traded company) is looking for Benefit Representatives to help manage growing client needs and help provide both new and existing c...Voir plusDernière mise à jour : il y a 3 jours
General responsibility to design, develop, test and document software for current and new products, specifically : .Lead mobile technology initiatives within Trainerize Engineering Team.Collaborate w...Voir plusDernière mise à jour : il y a plus de 30 jours
Are you ready to join an exceptional company that offers comprehensive training, benefits, and flexible working hours all while working remotely from your home? Our ideal candidate embodies qualiti...Voir plusDernière mise à jour : il y a plus de 30 jours
AIL is a leading insurance and supplemental benefits provider.The company provides its clients with value and unbeatable customer service with complete transparency and integrity.That's what makes ...Voir plusDernière mise à jour : il y a plus de 30 jours
Vet is a provider of virtual care services in the veterinary industry, offering innovative solutions to problems facing veterinary professionals.
We are dedicated to collaborating with animal hospit...Voir plusDernière mise à jour : il y a plus de 30 jours
Overview : We are a rapidly growing company actively searching for dedicated and driven individuals from across North America & Canada to join us as life insurance benefits advisors in providing...Voir plusDernière mise à jour : il y a plus de 30 jours
As an iOS Engineer, you’ll tackle difficult and interesting challenges and help build and improve the core field experience of Autodesk's construction wing and our stacks are diverse, so you will g...Voir plusDernière mise à jour : il y a plus de 30 jours
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
We guarantee 15-25 hours per week with an hourly pay of bet...Voir plusDernière mise à jour : il y a plus de 30 jours
Globe Life American Income Division (part of Globe Life, a NASDAQ traded company) is looking for Benefit Representatives to help manage growing client needs and help provide both new and existing c...Voir plusDernière mise à jour : il y a 2 jours
This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ...Voir plusDernière mise à jour : il y a plus de 30 jours
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.
No Data Entry experience needed.Data Entry Clerk Work From ...Voir plusDernière mise à jour : il y a 16 jours
Ignite your career with our booming insurance company! Fuel your passion for success as we blaze a trail of consistent growth year after year.
We’re on the lookout for exceptional individuals ...Voir plusDernière mise à jour : il y a plus de 30 jours
Globe Life American Income Division (part of Globe Life, a NASDAQ traded company) is looking for Benefit Representatives to help manage growing client needs and help provide both new and existing c...Voir plusDernière mise à jour : il y a 3 jours
NorthStar's Professional Services team is seeking a Business Application Consultant to join us in implementing billing software solutions for our clients in the Utility industry.Duties will include...Voir plusDernière mise à jour : il y a plus de 30 jours
Hey there, trailblazers! If you're all about passion and the thrill of making a real impact, listen up! We're the unstoppable force known as Cayenta, a division of Harris, and we're on the hunt for...Voir plusDernière mise à jour : il y a plus de 30 jours
Manager, Client Care - Remote
Aurora CannabisAlberta, CanadaTélétravail
Professional Licensed Sales - Remote
AO Globe LifeAB, CATélétravail
Temps plein
Quick Apply
Remote Insurance Benefits Representative
HSSYellowhead County, Canada, CATélétravail
Temps plein
Remote - Customer Service Sales - Wood Buffalo, AB
HMG CareersWood Buffalo, AB, CA128 000,00 $CA par an
Télétravail
Temps plein
Quick Apply
Salesforce Business Analyst (Canada - Remote)
Cloudlabs Technologies Private LimitedAB, CanadaTélétravail
Quick Apply
Remote Insurance Benefits Representative
InsureTalent StaffingCounty Of Warner No. 5, Canada, CATélétravail
Temps plein
Lead Mobile Developer - Remote
ABC FitnessAlberta90 000,00 $CA – 138 000,00 $CA par an
Télétravail
Temps plein
Remote Customer Service Sales Westakin, AB
American Income Life AO - Bruce ViajeWestakin, AB, CA18,50 $CA par heure
Télétravail
Quick Apply
- Offre sponsorisée
Benefits Representative – Remote
Spade RecruitingAlberta, Canada55 000,00 $CA par an
Télétravail
Temps plein
Quick Apply
Remote Veterinarian
Smart.VetAlberta, Alberta, CA120 000,00 $CA par an
Télétravail
Remote - Customer Service Sales - Westakin, AB
HireGrow StaffingWestakin, AB, CA115 000,00 $CA par an
Télétravail
Temps plein
Quick Apply
Remote iOS Engineer Intern
AutodeskRemote, Alberta, CAN75,00 $CA par heure
Télétravail
Temps plein
- Offre sponsorisée
Remote Product Tester
OCPAAlberta, CA45,00 $CA par heure
Télétravail
Remote Insurance Benefits Representative
Hire Standard StaffingYellowhead County, Canada, CATélétravail
Temps plein
Remote Benefits Advisor Alberta
HTT RecruitingAlberta, Canada69 000,00 $CA par an
Télétravail
Temps plein
Quick Apply
- Offre sponsorisée
Data Entry Clerk (Remote)
ApexFocusGroupWood Buffalo, AB, Canada850,00 $CA par semaine
Télétravail
Temps plein +1
Entry Level Benefit Representative (Remote Work)
American Income Life AO - Justine JansenAB, CATélétravail
Temps plein
Quick Apply
Remote Insurance Benefits Representative
InsureMatch StaffingBeaver County, Canada, CATélétravail
Temps plein
(Remote) Business Application Consultant
N. Harris Computer Corporation - CADAlberta, Canada41,00 $CA par heure
Télétravail
Temps plein
(Remote) ERP Application Consultant
N. Harris Computer Corporation - USAAlberta, Canada60 000,00 $CA – 70 000,00 $CA par an
Télétravail
Temps plein
Manager, Client Care - Remote
Aurora CannabisAlberta, CanadaIl y a plus de 30 jours
Type de contrat
- Télétravail
Description de posteBachelor's degree in Business, Marketing, Communications, or a related field is preferred. Minimum 10 years of experience in customer support or service management, with at least 5 years of proven experience in a customer experience or customer success management role. Proven track record in executing strategic initiatives that drive organizational growth and innovation. Strong leadership skills, with a proven track record of developing high-performing teams. Adaptable and innovative, ready to face new challenges and opportunities with a forward-thinking approach. Strong understanding of customer experience metrics and strategies. Excellent communication and interpersonal skills. Ability to analyze data and derive actionable insights. Experience collaborating with cross-functional teams. Customer-centric mindset with exceptional problem-solving skills and the ability to make decisions based on accurate and timely analysis. Patience. Strong leadership capabilities. Experience in business transformations and process documentation (considered an asset). Flexibility : you will enjoy a flexible work environment that is the perfect blend of work and fun! You will be empowered to achieve work-life balance with flexible hours, remote work options, vacation time, meeting-free-Friday-afternoons and more Total rewards : we will motivate you to go above and beyond with a competitive salary, stock options, an RRSP program, annual bonuses, and a health and personal care spending account for you to use for gym memberships, ski passes or staycations. Benefits : we will foster your health and wellness (and your dependents) with our employee benefits package including, employer-paid health and dentalcare premiums, life insurance and LTD policies and a medical cannabis coverage program, designed exclusively for our A-Team (because we truly believe cannabis is the best medicine). Life-long learning : we’re lifelong learners here at Aurora and will invest in your professional development throughout all aspects of your career! You will have access to a tuition assistance program, virtual learning activities and annual performance reviews, to ensure you are provided with the toolkit and support you need to succeed. Perks : we love to celebrate our people by providing corporate perks including employee discounts, perkopolis memberships, company SWAG, paid volunteer time and modern technology. Team : we are a diverse and global team of cannabis enthusiasts, energetic innovators, fitness gurus, caring parents, foodies and more, with a collective passion to nurture an inclusive environment that helps you grow and provide people better days with cannabis.
Job summary
Reporting to the Director, Client Care, the Manager, Client Care will be responsible for strategizing and implementing initiatives to enhance the customer journey, reduce churn, and improve overall customer satisfaction. This role will involve working closely with various departments to deliver exceptional service delivery and ensure a seamless and positive experience for our customers at every touchpoint. Sound interesting? Here’s a little bit more…
As the Manager, Client Care you will provide…
- Oversee and manage the customer support operations and teams to ensure the delivery of an exceptional customer experience.
- Working closely with supervisors, team leaders, and other departments to address quality-related issues and implement solutions.
- Designing, implementing, and managing strategies that enhance customer satisfaction and loyalty while reducing churn.
- Experience in planning, development, and evaluation with the ability to identify long-term strategies and goals.
- Analyze and map out the customer journey to identify touchpoints, areas for improving the customer experience, and identifying areas for efficiencies.
- Analyze customer feedback and data to identify areas for improvement and create action plans to address them.
- Leverage technology to improve customer service processes and efficiency and enhance the customer experience.
- Collaborate with departments including but not limited to Sales, Marketing, IT and Operations to develop and implement effective customer management strategies aligned with the company’s objectives.
- Train and support staff on best practices for customer interactions and service excellence.
- Enforces customer support standards that align with strategic objective.
- Provide coaching / feedback and mentoring to team leaders.
You would be the best fit for this role if you provide…
Bonus points if you have :
Why you’ll love working at Aurora
Our people are at the heart of everything we do here at Aurora, and we take pride in fostering an inclusive space that inspires our team to love where they work! From rewarding career opportunities to flexible work environments to team activities, we go above and beyond to prioritize your success and here’s how we do it…