Résidence Offres d'emploi - Montréal-Est, QC
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Résidence • montreal est qc
- Offre sponsorisée
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La Maison du PèreMontréal, Québec, CanadaCustomer In Residence
dcbel IncMontreal, QC, Canada- Temps plein
Job Description
Job Description
Salary :
dcbel is building next-generation hardware and software for a future lead by electric vehicles (EVs) and distributed energy technologies like solar panelsand battery storage.
Our flagship product, Ara, is the worlds first all-in-onesmart energy appliance sitting at the heart of the modern energy ecosystem. Combining several breakthrough technologies into one elegant package, the Ara unit offers the fastest home EV charging available on the market, allows you to use your EVs massive battery as a backup power source and connects with solar panels to power your EV and home with the free, unlimited power of the sun.
Reporting to the Head of Product, the successful candidate will influence the on-device experience that quietly empowers users to take control of their energy. Their perspective will help make invisible systems feel intuitive and indispensable.
Key responsibilities :
- Bring the emotional, psychological, and lifestyle context of users into product conversations to ensure relevance and empathy in decision-making.
- Promote a user-first mindset across teams by advocating for empathy, trust, and real-world impact over internal technical bias or assumptions.
- Observe patterns and blind spots in user experience that may not be visible through data alone, and challenge internal assumptions using empathetic insights.
- Produce thoughtful written critiques, post-sprint notes, and beta testing reviews that highlight missed opportunities and areas for improvement.
- Collaborate with cross-functional teams to define and refine success metrics that reflect customer trust, satisfaction, and real-world outcomes.
Key requirements
Profile
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