Quality control manager Offres d'emploi - Burlington, ON

About Us

Have you ever wondered why we rely on harmful chemicals and artificial ingredients to maintain our body’s health? We have. After years of battling on-and-off tonsillitis, our founder Carly Stein finally found relief in an ingredient called propolis : a combination of tree and plant resin created by bees to protect the hive. We aren’t just creating cleaner alternatives to the traditional medicine cabinet; we’re creating all-around cleaner products. Period. We merge modern science with natural medicine to prove that clean medicine can actually work. We believe that today’s most common health problems can be solved with better-for-you ingredients found right in nature. We source the highest-quality, humane ingredients, and we never water them down with artificial extras. We care about the world around us and the people in it. It’s what drives our entire brand. We don’t just care because it’s cool; it's our genuine belief that our products empower you to take your health into your own hands. We’re all better human beings when we feel our best, right?

About the Role

Beekeepers Naturals is looking for a highly organized and solutions-oriented QA Manager to join our team for one of the fastest-growing, better-for-you wellness brands in the CPG space. You will play a crucial role in ensuring product quality, regulatory compliance, and operational excellence by developing and maintaining QA documentation, leading recall procedures, supporting regulatory approvals, and overseeing packaging and ingredient specifications. This role requires strong attention to detail, cross-functional collaboration, and the ability to manage multiple projects, from retailer documentation uploads to stability testing and importation compliance. If you thrive in a dynamic environment and are passionate about quality in the wellness space, we’d love to hear from you!

Key Duties & Responsibilities

Quality Assurance

• Own product and packaging spec creation
• Collect, review and maintain all facility audit / QA docs
• Collect all ingredient QA docs (allergens, specs, process flow charts, non-gmo statements, COAs, etc.) and finished product COAs
• Support customer service in product and quality related FAQs
• Investigate and resolve escalated quality complaints (co-man x customer service x internal)
• Respond to all Health Canada correspondence
• Manage retailer portal documentation uploads (WERCS, TTBT)
• Coordinate third party certification maintenance / cancellations (Glyphosate Free, Grain free, Keto, Paleo, Gluten Free, Clean Label Project)
• Prepare samples for stability testing and review results on-going
• Lead recall SOP development and mock recall procedure

Regulatory & Importation

Operations

Job Requirements

Location, Compensation & Benefits