Qa analyst Offres d'emploi - Devon, AB
Créer une alerte emploi pour cette recherche
Qa analyst • devon ab
Help Desk Analyst – Senior
UpstaffEdmonton (Kaskitayo), AB, ca
Analytical Lab Technologist - R&D & Multisample Analysis
Adam's PolishesNisku, Leduc County, CA
Production Supervisor - Panel Shop
Johnson ControlsNisku, Alberta, Canada
Senior Project Manager - Utilities Construction
Black & McDonaldAB, CA
Strategic Operations Finance Partner with Insights
NDT Global GmbH & Co.City of Leduc, AB, CA
Systems Analysis & Implementation Lead
JAVA Holdings Ltd.Nisku, AB, Canada
Production Coordinator - AB
Master Builders SolutionsNisku, Leduc County, CA
Project Based Field Supervisors
Vertex Resource GroupNisku, AB, Canada
Project Controls Analyst - Michels Canada
Michels CanadaNisku, Leduc County, CA
Remote English Language Expert - AI Trainer
SuperAnnotateLeduc, Alberta, CA
Operations Finance Partner : Drive Project Performance
NDT GlobalCity of Leduc, AB, CA
Senior Analyst
Superior PropaneAlberta, Canada- Offre sponsorisée
Laboratory Technician - Industrial Chemicals
PureChem ServicesNisku, AB, Canada
Shop Assistant - Leduc
YourchamberCity of Leduc, AB, CA
Quality Control (QC) Truck Driver, Line Paint- Highway Maintenance
LedcorLeduc, Alberta, CanadaHelp Desk Analyst – Senior
UpstaffEdmonton (Kaskitayo), AB, ca- Temps plein
- Quick Apply
Job Description
Job Overview :
We are seeking a Senior Help Desk Analyst to support a growing IT environment for enterprise systems. The role involves providing technical support to end users, troubleshooting application issues, and ensuring smooth operation of IT services. This position requires strong problem-solving skills, effective communication, and the ability to work with both technical and business teams.
The successful candidate will play a key role in maintaining system reliability, resolving issues, supporting training initiatives, and contributing to continuous improvement efforts.
Key Responsibilities :
Respond to end-user inquiries and troubleshoot technical issues
Log, track, and manage support tickets using Help Desk software
Advise users on resolutions and maintain status updates
Test bug fixes, application updates, and new features to ensure functionality
Monitor trends in user issues and support the development of training materials
Maintain knowledge bases, best practices, and repositories of known issues
Assign and maintain user accounts, IDs, and passwords
Coordinate communications with internal teams and external stakeholders
Participate in IT projects and system improvements as required
Collect, validate, and process data as needed
Provide regular reporting on issues, resolutions, and status updates
Preferred Skills :
Experience supporting large-scale IT environments
Exposure to application testing and documentation processes
Familiarity with training end users and maintaining knowledge resources
Requirements
Required Skills & Experience :
Strong experience in IT Help Desk or technical support roles
Hands-on experience with Help Desk or ticketing systems
Excellent troubleshooting, communication, and interpersonal skills
Ability to manage multiple tasks and prioritize effectively
Knowledge of enterprise IT applications and user support processes
Requirements
Required Skills & Experience : Strong experience in IT Help Desk or technical support roles Hands-on experience with Help Desk or ticketing systems Excellent troubleshooting, communication, and interpersonal skills Ability to manage multiple tasks and prioritize effectively Knowledge of enterprise IT applications and user support processes